Lead Functional Consultant, Customer Support (CS)

About the role

The Lead Functional Consultant, Public Sector is a senior, customer‑facing consulting leader responsible for driving successful implementations of Icertis Contract Intelligence (ICI) solutions for Public Sector customers. This hands‑on role owns end‑to‑end functional delivery, leads customer workstreams, and collaborates closely with cross‑functional teams. The position requires on‑site presence five days per week at the new office in Reston, Virginia, and will support U.S. government contracts that may require U.S. citizenship or U.S. Person (Permanent Resident) status, as well as the ability to obtain and maintain a U.S. government Top Secret security clearance.

Responsibilities

• Serve as the primary functional advisor for Public Sector and Federal customers.
• Lead discovery sessions, requirements gathering, design workshops, and UAT preparation.
• Translate business, compliance, and contracting requirements into scalable Icertis solutions.
• Own functional delivery across the full implementation lifecycle, from discovery through go‑live.
• Lead design reviews and ensure solutions align with product capabilities and best practices.
• Oversee configuration activities and validate solutions against approved requirements.
• Drive testing, defect resolution, deployment readiness, and overall implementation quality.
• Partner with project managers, architects, technical teams, and customer stakeholders.
• Identify risks, manage escalations, and support mitigation planning.
• Mentor consultants and analysts while promoting delivery excellence and reusable best practices.

Qualifications

• Experience implementing enterprise SaaS solutions, preferably within CLM, procurement, ERP, CRM, legal operations, or workflow platforms.
• Participation in at least three full‑lifecycle implementations in a functional consulting, business analysis, or solution consulting role.
• Strong expertise in requirements gathering, solution design, process mapping, configuration, testing, and deployment.
• Proven ability to lead workstreams and independently manage deliverables.
• Experience facilitating design reviews and driving scalable, product‑aligned decisions.
• Strong stakeholder management, consulting, and workshop facilitation skills.
• Excellent written and verbal communication skills, including executive‑level presentations and documentation.
• Strong analytical and problem‑solving abilities with a customer‑focused mindset.
• Ability to collaborate effectively across project, product, engineering, architecture, QA, and customer teams.
• Demonstrated ownership, accountability, and ability to manage multiple priorities in a fast‑paced environment.
• U.S. citizenship or Permanent Resident status may be required; ability to obtain and maintain a U.S. government Top Secret security clearance may be required.

Pay

Salary range: $100,000 – $150,000 USD per year. Pay varies based on location, experience, training, skills, and abilities. Compensation includes a base salary, an annual target incentive bonus, and an equity component.

About Us

Icertis is the global leader in AI‑powered contract intelligence. The Icertis platform revolutionizes contract management, providing customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance—the pillars of business success. More than one‑third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About the Team

We are the only contract intelligence platform companies trust to keep them ahead now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork, and Execution—which guide all interactions with employees, customers, partners, and stakeholders. We believe how we get there is as important as the destination.