Lead, Full Time - University Village

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, the brand blends timeless style with exceptional craftsmanship through thoughtfully designed apparel and accessories.

About the role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees, supporting selling behaviors and executing tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you will drive behaviors that deliver a best-in-class customer experience.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert in the brand’s selling behaviors by role modeling these behaviors with every customer to provide an exceptional customer experience.
• Support the sales leader during non-peak hours, with the customer as the primary focus.
• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after store operating hours, including opening and/or closing checklists.
• Leverage omni-channel tools to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Requirements

• Embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• Provide clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative toward continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.

Pay

Hourly range: $21.30 – $25.00. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.