Lead - Full Time

About the role

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.

What you'll do

• Lead in alignment with the Arc'teryx Vision, Purpose and Values
• Support the entire in-store experience during your shift, with an acute awareness of what's happening on the sales floor at any given moment
• Support product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
• Champion floor leadership and exceptional guest experience by leading from the floor 5 days of the week
• Support the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community, operations and people)
• Build community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coach and provide feedback to product guides to unlock their potential and support the store in reaching targets
• Support inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
• Communicate all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
• Leverage all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
• Network with potential partners to support events and to help maximize brand engagement in the community
• Manage the opening and closing procedures for the store, as designed by the company and leadership team
• Answer store phones and respond to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
• Rotate through areas of focus to deep dive into each of the five pillars of the business
• Utilize the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

• One or more years of leadership experience, and 1 – 2 years of retail experience
• Excited by the opportunity of unlocking someone's potential, and coaching others comes naturally
• Passion for customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead
• Seek and offer relevant feedback, coaching and development in the moment
• Comfortable adhering to and enforcing health and safety guidelines at all times
• Proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• Strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
• Remain highly flexible and adaptable when faced with ambiguity
• Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Passion for your work is paralleled by your passion for getting outside and living it
• Strong written and verbal communication
• Ability to lift up to 30 lbs

Availability requirements

• Full-Time (30-40 hours per week) employees must maintain availability across six (6) days per week, including Friday, Saturday, and Sunday, to support peak business periods and operational requirements
• Work a range of shifts every week, including peak days and high-traffic periods, with schedules aligned to business needs and priorities
• All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
• Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request

Pay

The pay range for this role is USD $28.10 - USD $31.30 hourly. Individual pay is determined by your skills, experience, and level of responsibility. Additionally, the role is eligible to participate in a bonus plan based on the performance of their store.

Benefits

• Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
• Paid time off, and "Live it, Learn It" Days (dedicated paid days to get outside & explore)
• 24/7 Employee Assistance Program (EAP)
• Extended health, dental, and vision coverage, including mental health support, fertility benefits, and a 24/7 Employee Assistance Program (EAP) (full time employees)
• Immediately vested 401(k) retirement savings