Lead Front Desk Receptionist

Responsibilities

• Ensure staff is maintaining proper customer service such as greeting patients and tone of voice
• Obtain Liens for the day
• Obtain BCBS Checks if any
• Resolve any insurance issues using the chat
• Reach out to management with any insurance copay payment plans
• Double check money matches at the end of the day / petty cash
• Train new hires in each of the different stations
• Assigning scan piles to different stations at the front desk
• Cover any station when a staff member is late/cannot come in
• Ensure that staff has completed all daily tasks (callbacks, scanning sheets, sending sheets, etc.) as well as restocked station before they leave for the day
• Confirm staff is using the correct MESVT when taking credit card payments
• Communicate and mediate with patients on questions Receptionist may not be able to assist with.
• Aid with upset patients/patient concerns – Contact Manager for help with this
• Report any misconduct in the front office to the manager. E.g. Tardiness, lack of efficiency, phone use
• Monitor overall flow of the office and help where necessary
• Complete any additional task requested by management

Qualifications

• Must be willing to travel to other locations
• Detail-oriented
• Willingness to cross-train on all other clinical responsibilities

Skills

• Must be willing to travel to other locations
• Detail-oriented
• Willingness to cross-train on all other clinical responsibilities

Benefits

This is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Front Desk Operations Manager. This position’s primary locations will be for region 4 clinic locations (Cumming (ASC), Buford, Dawsonville) and subject to change based on coverage/business needs.

Pay

The pay range for this position is not specified.

Schedule

The schedule for this position is not specified.