Front Desk Receptionist Lead

About the role

We are seeking a Front Desk Receptionist Lead to join our dedicated team of front office associates. The role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a "we care" attitude.

Responsibilities

• Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office.
• Provide effective training for new office staff, ensuring they complete competency checklists.
• Schedule appointments and assist in coordinating any additional testing as directed by the physician.
• Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates.
• Compile all necessary patient paperwork for daily appointments.
• Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system.
• Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy.
• Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management.
• Reconcile payment batches at the end of each day and submit them to the Site Manager.
• Schedule follow-up procedures and coordinate local ASC cases.
• Absorb and assist patients with the completion of the Phreesia registration system.

Qualifications

• Minimum requirement of a High School Diploma or GED.
• At least two (2) years of front office experience in a medical setting.
• Prior leadership experience is preferred.

Key Competencies

• Excellent customer service.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast-paced environment.
• Very comfortable asking probing questions to patients.
• Maintain HIPAA compliance.
• Multitasking and proactive problem-solving.

Job Description

We are seeking a Front Desk Receptionist Lead to join our dedicated team of front office associates. As the Lead, your role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a "we care" attitude. In this position, you will play a key role in enhancing team performance through leadership, coaching, and guidance.

Travel

As part of your position’s requirements, you are expected to travel to other sites within a reasonable geographic region.

Pay Range

$22.00 - $25.00 per hour

Equal Opportunity Employer

Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.