Lead Front Desk Agent
Traffic Information
Hourly Rate: $23.80
Hourly Wages: $23.80
About the role
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Benefits
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Site Specific Perks
Seasonal Retention Bonuses
Gold Pass usage (good for any resort in Utah)
Ski in/Ski out Work Access in Winter, Best trails in Summer for Hiking
20% off food at Legacy Lodge
Monthly associate recognition and reward programs
Department celebrations
Associate Appreciation Week
Responsibilities
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
Aids management with training new associates or hourly duties as needed.
Qualifications
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
Requirements
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Skills
Ability to lift/carry/push/pull items weighing up to 25lbs without assistance.
Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Pay
$23.80 per hour
Schedule
Variety of shifts, holidays, and weekends available.