Lead Forward Deployed Product Manager (NYC)

DOSS is building an Operations Cloud for the real world. A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across procurement, inventory, orders, fulfillment, and finance. Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs with fast time-to-value and adaptability as the business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation. We recently raised a $55M Series B, co-led by Madrona and Premji Invest, with participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.

About the Role

The Customer Product Operations team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation, and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle:

• Discovery: partnering with cross-functional client leadership to analyze their operational and financial workflows (flow of goods, information, and money) and requirements
• Product Design: Data model, workflows, and integrations
• Build/Configure on DOSS/ERP platform
• UAT and Go-live

The Customer Product Operations Lead will drive our push to upper mid-market and enterprise clients, owning end-to-end ERP lifecycle processes, mentoring a pod of associates, and building new product capabilities within the DOSS ERP platform. While previous ERP or industry experience is a plus, it is not a prerequisite. Our team values:

• Ownership and accountability mindset
• Customer obsession (including client/stakeholder management)
• Appetite for operational and technical details
• Business acumen to discuss value drivers
• Passion for learning quickly

Responsibilities

• Own the end-to-end post-sales customer lifecycle from discovery, design, product implementation, and go-live for bigger clients, ensuring they achieve success and value from DOSS
• Conduct cross-functional deep dives across customer organizations to map end-to-end business processes and workflows
• Drive the build of new product capabilities to support DOSS’s push into upper mid-market and enterprise clients
• Lead and mentor a pod of associates across multiple concurrent projects
• Build best-in-class practices and processes across the team
• Translate process flows into product design and configuration within the DOSS platform
• Collaborate with technical teams on integrations and data migrations required for successful implementations
• Manage UAT, training, and go-live support, building client relationships to drive retention and upsell opportunities
• Lead initiatives to improve DOSS product and customer lifecycle processes via automation and AI

Requirements

• 6-10 years in engineering (industrial, process, computer, etc.), consulting, finance, operations, product operations, or technical program management at a technology company (ERP experience is a plus but not required)
• Systems thinker: ability to traverse, untangle, and reconnect highly interconnected business processes across people, process, and technology
• High-intensity experience in high-pressure roles within startups, consulting, or finance
• Technical from first principles: ability to grok hard engineering and logic problems intuitively, not through memorization
• Intellectual firepower: ability to cut through noise, synthesize information, and arrive at the right answers quickly
• Strong analytical mindset; SQL experience is a plus but not required

Benefits

• Competitive salary + meaningful equity
• 100% coverage for premium medical, dental, and vision for individuals
• 401(k) with immediate eligibility
• Lunch in-office 5 days a week (and dinner when needed)
• Flexible/unlimited PTO
• Commuter (BART/MUNI/CalTrain) and equipment stipends
• Wellness & fitness stipend
• Generous parental leave
• Relocation assistance available
• In-office culture in San Francisco

Pay

Compensation range: $180K - $210K