Lead Food and Hospitality Associate (DAY SHIFT)

Essential Duties And Responsibilities

• Reviews staff assignments with leadership and communicates to team prior to meal service.
• Ensures staff work efficiently and collaboratively to complete preparatory and post-service tasks.
• Participates in menu class and prepares team to present to residents in a clear, informative, and courteous fashion.
• Waits tables, meets residents' needs, and interacts with residents, families, guests, and coworkers in a courteous and professional manner.
• Ensures team works collaboratively regarding: sanitation of the kitchen; washing dishes, glasses, and utensils; sorting and rolling of silverware; removing garbage from kitchen and placing in designated area.
• Ensures team is punctual and in compliance with Masonicare policies; escalates issues as appropriate to Director.
• Under direction from supervisor, organizes and cleans stock rooms and coolers.
• Attends all mandatory education events and in-services.
• Works with supervisors on communicating to and training of staff.
• Follows established training programs for new hires, and facilitates effective new hire training, cross-training, and development of team members.
• Contributes to a positive and resident-focused work environment.

Minimum Qualifications

• Education: Some high school
• Experience: Previous experience with waiting tables, hosting dining rooms, and kitchen cleanliness practices preferred.

Key Competencies

• Knowledge of dining room systems and good communication skills.

Physical and Mental Demands

• Continuous standing, walking, bending, crouching, pushing/pulling, carrying and lifting.
• Stress related to demands of meeting customer satisfaction.

Physical Demands

• Continuous standing, walking, bending, crouching, pushing/pulling, carrying and lifting.

Mental Demands

• Stress related to demands of meeting customer satisfaction.