Lead Follow Up Specialist
Lead Management & Follow-Up
- Call warm leads who’ve expressed interest via Facebook or other ad platforms used by The Exercise Coach.
- Respond promptly to new leads from all three studios via phone, text, email, and CRM.
- Maintain consistent follow-up sequences to maximize conversion and client engagement.
- Track lead status, outcomes, and next steps with exceptional accuracy.
- Provide warm, professional, and timely communication to prospective and current clients.
- Answer basic questions about The Exercise Coach and our 20 minute twice a week workouts and schedule their two free promo sessions.
- Ensure messaging is consistent across all studios and aligned with brand standards.
- Collaborate with studio managers to understand capacity, scheduling needs, and promotional priorities.
- Monitor follow-up pipelines and track interactions and outcomes for each studio in our CRM system.
- Maintain organized digital records, notes, and communication logs.
- Meet or exceed follow-up KPIs, including response times, lead quality, conversion rates, and accuracy metrics on campaign performance.
- Identify gaps in follow-up processes and recommend improvements.
- Uphold a high standard of professionalism in every client interaction.
Requirements
- Proven experience in customer service, sales support, or lead management.
- Exceptional attention to detail — able to manage multiple studios’ pipelines without errors.
- Strong written and verbal communication skills.
- Excellent phone communication skills
- Comfortable working with CRM systems, scheduling tools, and multi-channel communication platforms.
- Highly organized, self-directed, and able to prioritize in a fast-paced environment.
- Positive, service-oriented attitude with a commitment to delivering an outstanding client experience.
- Experience in fitness, wellness, or studio-based service environments.
- Familiarity with lead-nurture workflows or sales-support processes.
- Ability to analyze lead data and identify trends or opportunities.
- Knowledge in Hubspot, JustCall, or Mindbody a plus
Benefits
- No lead goes unanswered or untracked.
- Each studio receives consistent, high-quality follow-up support.
- Clients feel informed, valued, and well-taken-care-of.
- Studio managers trust the follow-up pipeline and see measurable improvements in conversions.
- Flexible hours that fit your lifestyle
- Supportive, upbeat team environment
- Opportunity to grow with a fast-moving fitness brand
- Make a real impact on people’s health journeys
Pay
Compensation details are confidential and will be discussed during the interview process.
Schedule
Flexible schedule to fit your lifestyle.