Lead/Float Phlebotomist | Greater Needham Area | Days

Primary Responsibilities

• Maintains adequate staffing levels and efficient, effective workflow and scheduling.
• Provides training to phlebotomists to ensure competency.
• Provides data input for the payroll system in the absence of Supervisor and Phlebotomy Leaders.
• Acts as a technical resource for all difficult Phlebotomy blood draws for the institution.
• Ensures rounds are completed as scheduled and provides assistance, as needed, to maintain timelines of routine and STAT blood draws.
• Communicates lab issues and problems to Clinical Supervisor/Clinical Manager and recommends resolution.
• On a daily basis, interacts and communicates with customers including patients, site office manager, physicians, and medical assistants.
• Shares on-call duties.
• Provides input for performance appraisals.
• Ensures 24/7 coverage for Inpatient Rounds.

Required Qualifications

• High School diploma or GED required.
• Registration Phlebotomy Certificate preferred.
• Phlebotomy Certificate preferred.
• 1-3 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Competencies

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
• Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Independence of Action: Ability to follow general instructions and procedures as provided.

Knowledge

• Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work

• Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.

Results may impact the operations of one or more departments.

Customer Service

• Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
• Ability to remain calm in stressful situations.

Social/Environmental Requirements

• Work requires close attention to task for work to be accurately completed.
• Intermittent breaks during the work day do not compromise the work.
• Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.

No substantial exposure to adverse environmental conditions

Health Care Status

• HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes).
• Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.

Pay Range

$24.26 - $32.64