Lead Financial Aid Advisor - DIS - req13727

About the role

The Lead Financial Aid Advisor manages daily financial aid operations, provides expert advice to students/families on funding a college education, trains specific staff members, handles complex cases (like professional judgments/verification), ensures regulatory compliance with federal (Title IV) and state regulations, coordinates with campus partners (Admissions, Registrar, Advising, Business Office), and may oversee specific programs like Federal Work-Study. Working within Financial Aid requires strong customer service, regulatory knowledge, and leadership. This position serves as a key point person for complex inquiries for financial aid packaging and disbursement, ensuring accuracy, and adherence to regulations and deadlines. Key duties include evaluating financial aid applications, processing documents, resolving escalated issues, all while promoting access, student success, and student retention. Location: Student Financial Services 2222 N. Alamo St. San Antonio, Texas, 78215 United States.

Responsibilities

• Manage daily financial aid operations
• Provide expert advice to students/families on funding a college education
• Train specific staff members
• Handle complex cases (professional judgments, verification)
• Ensure regulatory compliance with federal (Title IV) and state regulations
• Coordinate with campus partners (Admissions, Registrar, Advising, Business Office)
• Oversee specific programs such as Federal Work-Study
• Serve as key point person for complex inquiries for financial aid packaging and disbursement
• Evaluate financial aid applications
• Process documents
• Resolve escalated issues
• Promote access, student success, and student retention

Qualifications

Minimum Education and Experience: Bachelor’s degree or a combination of relevant experience, education and training that equates to the required degree. Four years of professional work experience as a Financial Aid Advisor or related experience.

Preferred Education and Experience: Master’s degree. Five years of professional work experience as a Financial Aid Advisor or related experience. Bilingual.

Benefits

Benefits Eligible: Yes

Schedule

Hours per Week: 40. Standard schedule: Monday‑Friday 8:00 a.m. to 5:00 p.m., with flexibility to work until 7:00 p.m. when needed and some Saturdays from 9:00 a.m. to 1:00 p.m. Ability to work at any of the five Alamo Colleges or the District Office location.