Financial Aid Advisor - DIS - req14092

About the Role

The Financial Aid Advisor provides outstanding financial aid advising and customer service via telephone, e‑mail, virtual, and in‑person channels to students and families. The role involves assisting with major financial aid processes, supporting specific financial aid programs, and contributing to student recruitment, outreach, retention, and access to Alamo Colleges. The advisor must be able to learn and use moderately complex manual and computerized student information systems (Banner) to manage and update student records.

Responsibilities

• Advise students and families on financial aid applications, eligibility, awards, processes, guidelines, and technical regulations.
• Provide customer service through multiple communication channels (phone, e‑mail, virtual, in‑person).
• Assist with major financial aid processes and support designated financial aid programs.
• Participate in recruitment efforts, outreach activities, and student retention initiatives.
• Maintain accurate student records using the Banner system.
• Work independently while also collaborating effectively with team members.
• Adapt to flexible work hours, including evenings and occasional Saturdays, as needed.

Qualifications

• Minimum: Bachelor’s degree or equivalent combination of education, training, and experience; at least two years of professional experience as a Financial Aid Advisor or in a related role.
• Preferred: Master’s degree; three years of professional experience as a Financial Aid Advisor or related experience; bilingual proficiency.

Compensation

Salary (Hard Money) – full‑time, 40 hours per week.

Schedule

• Standard hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
• Flexibility to work at any of the five Alamo Colleges or the District Office.
• Extended hours possible until 7:00 p.m. and occasional Saturdays from 9:00 a.m. – 1:00 p.m.

Location

Student Financial Services, 1300 San Pedro Ave., San Antonio, Texas 78212, United States.

Benefits

Benefits eligible.

Additional Information

• Number of openings: 4
• Posting closes: 9/25/2026 at 6:00 p.m. CST (applications not guaranteed after September 5, 2026)
• If you are a TRS or ORP retiree, please contact employment@alamo.edu for clarification on eligibility.

Alamo Colleges District is an equal opportunity employer.