Lead Field Service Technician- Walmart- Ridgeville, SC

About the role

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Requirements

• Technical Requirements:
• All necessary onboarding/customer site training is complete (outlined on LMS training site).
• Create work orders, order parts, properly close-out work orders (OJT).
• Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT).
• Understands and can demonstrate use of multimeter (OJT).
• Sends accurate daily BOD and EOD reports (OJT).
• Appropriately escalates to tech support and management when needed (OJT).
• Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT).
• Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT).
• Performs H2 pad and dispenser inspections (OJT).
• Non-Technical Requirements:
• Shows a willingness to grow and learn; is accepting of training and coaching.
• Employee consistently demonstrates punctuality and reliability.
• Consistently displays a positive and cooperative attitude.
• Treats others with courtesy and respect at all times.
• Represents PLUG in a professional manner at all times.
• Honesty and integrity in all facets of work.
• Role models safe work habits and consistently adheres to all safety standards in performance of jo duties.
• Adheres to all Field Service processes and procedures.

Lead Requirements

• Site Truck Availability: All Lead Technicians are expected to ensure site truck availability at their designated customer sites. Plug Power's weekly availability target is 99% or greater. Specific availability requirements are determined by contractual obligations for each individual customer site. Availability requirements may vary at customer sites through the year depending on peaks.
• Site Evaluation Score: Site evaluations will be completed on a quarterly basis if not more and must receive a score equaling to average or excellent. Beyond site evaluation scores, Lead Technicians are also expected to maintain ownership of performance at assigned customer site(s). This includes accurate inventory maintenance and always maintaining 5S standards.
• Hydrogen System Maintenance: Lead Technicians are expected to maintain the following items related to hydrogen system maintenance: Preserves hydrogen system pressure metric of >5,000 psi at all times for their specified sites. Manages preventative maintenance schedule to ensure hydrogen systems are maintained. Regularly assigns audits and inspections amongst technicians, ensuring the successful performance of all products and systems. Ensures daily pad inspections are completed and work orders are entered for identified deficiencies. Certifies efficiency audits are completed monthly or as required.
• Customer & Internal Communication: Regularly communicates with the customer, representing Plug Power in a professional manner at all times and in all interactions. If issues arise, proactively communicating with the Regional Service Manager to elevate concerns to their attention. Supports regular meetings with the customer POC, ensuring that Beginning of Day or End of Day reports are sent daily. Regularly communicates work priorities, status of downed units and/or H2 system updates, schedules and information from shift to shift with technicians onsite.
• Techician Development: Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support. Leads by example and encourages professional and positive communications in all interactions. Regularly updates Resource Managers and Regional Service Managers.

Pay

We offer a fantastic total rewards package at Plug, and a brief summary is below: ✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply. ✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you. ✓Health, Dental & Vision Insurance eligibility starting from the first day of hire. ✓401(k) with 5% company match. ✓Bonus eligibility. ✓Paid time off including vacation, personal and sick time. ✓Paid Holidays. ✓Wellness Reimbursement Program. ✓Potential to apply for Tuition Reimbursement. ✓Fertility and Family Building Benefit. ✓Employee Referral program. ✓Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.