Lead Field Service Technician

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products, and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

About the role

Our Lead Technicians are a critical part of what makes our service department best-in-class. In this role, you’ll not only perform repairs and maintenance on equipment, but also lead, support, and mentor a team of technicians across an assigned geographic territory—ensuring our customers receive timely, high-quality service and our team performs at its best.

Responsibilities

• Lead, coach, and support a team of technicians performing service and repairs on forklifts and conveyor systems at customer locations.
• Monitor team performance, ensure productivity, profitability, and customer satisfaction goals are met.
• Conduct and coordinate service work including troubleshooting, scheduled maintenance, inspections, and mechanical/electrical repairs.
• Promote a safety-first culture by adhering to all company and OSHA safety policies and procedures.
• Analyze daily operational needs and assign resources accordingly to meet customer expectations.
• Partner with Field Service Managers to implement best practices and continuous improvements.
• Facilitate team meetings and training opportunities for both technical and leadership development.
• Serve as the communication link between technicians, customers, and internal departments.
• Troubleshoot electro-mechanical issues using hand tools, diagnostic devices, and manufacturer guidelines.
• Perform complex repairs and system adjustments on forklifts and conveyor systems (belt tracking, gearboxes, etc.).
• Maintain accurate service records and work with company software for reporting and scheduling.
• Provide recommendations for parts replacements and handle ordering as needed.
• Promote and implement Raymond’s best-in-class service model in daily operations.

Requirements

• Minimum 3 years of hands-on experience in mechanical, electrical, and hydraulic systems; conveyor experience highly preferred.
• High school diploma or equivalent required; technical/vocational training is a plus.
• Strong leadership and mentoring skills; ability to guide team members through challenges and new procedures.
• Advanced troubleshooting skills with material handling equipment, conveyors, and components.
• Familiarity with Microsoft Office Suite, CRM tools, and mobile service apps.
• Excellent verbal and written communication skills.
• A strong sense of urgency and attention to detail.
• Ability to lift/move up to 150 lbs with assistance.
• Comfortable working at extended heights (ladders, scissor lifts).
• Valid driver’s license and ability to pass company certification exams.
• Willingness to work overtime and be on-call as needed to meet customer needs.

Travel Requirements

This position will be based in the field and require daily travel within assigned territories. Technicians will be provided with a company vehicle and a company Fuel Card to pay for vehicle expenses.

Physical Requirements

• Ability to lift/move up to 70 pounds and up to 150 pounds with a team member or support.
• Ability to stand and walk for up to 10 hours.
• Must be able to speak clearly and listen attentively.
• Vision requirements include close vision and the ability to adjust focus.

Benefits

• Generous PTO and 8 company holidays.
• Defined career progression.
• Boot and tool reimbursement.
• Company vehicle that goes home with you.
• Medical/dental/vision insurance – company-paid basic coverage.
• 401(k) with company match.
• Flexible hours after training.
• Paid training and tuition reimbursement.