Lead Field Service Representative (FSR Team Lead)

Title Lead Field Service Representative (FSR Team Lead) At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions. Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact. Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment. Position Summary KBR is seeking a Lead Field Service Representative (FSR Team Lead) to support a U.S. Army Prototype Commercial-Derivative Wheeled Vehicles Prototype Program. The Lead FSR will serve as the primary operational interface between the Original Equipment Manufacturer (OEM), Government stakeholders, and the integrated OEM-KBR FSR team during prototype development, testing, and post-test activities. The selected candidate will lead field support operations for an integrated four-person FSR team consisting of two KBR and two OEM personnel, while providing technical expertise in vehicle maintenance, diagnostics, troubleshooting, operator support, logistics coordination, inventory management, readiness reporting, and sustainment planning. This individual will be responsible for developing FSR staffing and work plans, coordinating activities across multiple test locations, managing day-to-day field support operations, and ensuring successful execution of maintenance, logistics, reporting, and training support requirements. This position requires approximately six (6) months of training, prototype build support, publication validation, and system familiarization activities in Dearborn, Michigan, followed by extended travel and on-site support at Aberdeen Proving Ground, Maryland and/or Fort Bragg, North Carolina. This position is restricted to U.S. Citizens. The selected candidate must possess and maintain an active Secret security clearance and be capable of meeting all Government, military installation, and program access requirements throughout the period of performance. Essential Responsibilities Serve as Team Lead for the integrated OEM-KBR Field Service Representative organization.Develop and manage staffing plans, site coverage schedules, and daily work assignments.Coordinate maintenance activities across multiple test locations to maximize vehicle readiness and availability.Perform advanced diagnostics, troubleshooting, repair, and restoration of prototype military vehicle systems in a test environment to ensure any maintenance fault is correctly identified through troubleshooting and repaired in less than 24 hours.Serve as the primary operational point of contact for OEM program leadership, Government personnel, and test agencies.Support prototype build events, vehicle configuration reviews, and system integration activities.Participate in validation and review of operator manuals, maintenance publications, parts documentation, and training materials.Coordinate inventory accountability, parts management, and replenishment activities.Support Failure Reporting, Analysis, and Corrective Action System (FRACAS) activities and failure investigations.Assist in the development and execution of New Equipment Training (NET), operator familiarization, and test support activities.Maintain maintenance records, readiness reports, inventory documentation, and technical support documentation.Support KPI tracking, dashboard reporting, monthly performance reviews, and customer status meetings.Coordinate corrective actions to minimize vehicle downtime and maintain testing schedules.Support logistics demonstrations, maintenance demonstrations, and user assessment activities.Ensure compliance with safety, quality, configuration management, and reporting requirements. Required Qualifications Bachelors Degree and seven (7) years of military vehicle maintenance, field service, sustainment, logistics, or related experience. In lieu of degree, and High School Diploma and fifteen (15) years of experience is required. U.S. Citizen.Active Secret security clearance required; ability to maintain clearance throughout employment.Demonstrated experience leading maintenance teams, field support organizations, or technical support personnel.Advanced troubleshooting and diagnostic experience on tactical wheeled or combat vehicle platforms.Experience supporting vehicle testing, fielding, sustainment, military maintenance, or modernization programs.Strong communication, leadership, and customer engagement skills.Proficiency using Microsoft Office applications and electronic maintenance reporting systems.Ability to satisfy all installation access, military base access, and Government credentialing requirements.Ability to work on Government and OEM facilities supporting prototype military vehicle development, testing, and field support activities.Ability to travel extensively and support long-duration TDY assignments. Preferred Qualifications Leader with recent military or related experience in a heavy wheel vehicle maintenance environment, strong mechanical background able to diagnose, troubleshoot and repair any fault to keep vehicles in the fight doing the work yourself in a closed environment by using repair parts on hand, welding, and fabrication in support of vehicle or operational testing.Former U.S. Army Wheeled Vehicle Mechanic (91B).Former Automotive Maintenance Warrant Officer (915A).Former Maintenance Control Sergeant, Motor Sergeant, or comparable military maintenance leadership position.Experience supporting TACOM, PEO GCS, PEO CS&CSS, Army Test and Evaluation Command (ATEC), or Army modernization programs.Experience supporting prototype, developmental, operational test, or vehicle integration programs.Experience with Army maintenance systems, logistics operations, inventory accountability, and readiness reporting.Experience operating within integrated Government, OEM, and contractor teams. Travel Requirements Approximately six (6) months of classroom and hands on training to include: vehicle build support, technical publication validation, and prototype familiarization activities in Dearborn, Michigan.Extended TDY assignments supporting developmental testing and user evaluations at Aberdeen Proving Ground, Maryland and/or Fort Bragg, North Carolina.Ability to support travel in excess of 50% during testing phases of the program up to 60 days.Ability to support occasional overtime, weekend activities, and schedule adjustments associated with test events and vehicle readiness requirements. Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. R3000745