Lead Family Navigator

Position Summary

The Lead Family Navigator provides leadership and oversight for the Family Navigation team while supporting continuous improvement of patient access processes. This position serves as a key liaison between families, providers, and community partners, ensuring a seamless and supportive experience for caregivers as they navigate their journey through Thompson Center and associated services.

Leadership and Program Oversight

• Provide direct supervision and leadership to the Family Navigation team, including recruitment, onboarding, training, scheduling, performance evaluations, and professional development.
• Partner with leadership to establish goals, monitor performance metrics, and support strategic planning initiatives.
• Identify opportunities to improve referral, intake, and access processes to enhance the patient and family experience.
• Participate in committees, workgroups, and meetings to develop, implement, and refine operational processes and strategic initiatives.

Communication and Stakeholder Engagement

• Communicate Family Navigation process updates with internal teams, external providers, and community stakeholders.
• Foster positive relationships with caregivers, healthcare professionals, educational partners, and community organizations.
• Address concerns or barriers impacting patient access and work collaboratively to identify solutions.

Data Management and Reporting

• Collect, analyze, and report Family Navigation metrics to support program evaluation, quality improvement efforts, and organizational communications.
• Generate monthly reports and maintain accurate patient and program data.
• Update and manage patient information within REDCap and other relevant systems.

Shift

Monday – Friday 8:00 a.m. – 5:00 p.m.

Minimum Qualifications

• Associate's degree or an equivalent combination of education and experience at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.
• Experience working with families of individuals with autism or other neurodevelopmental conditions preferred.
• Prior supervisory or team leadership experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining a high level of attention to detail.
• Demonstrated commitment to providing compassionate, family-centered service.

Preferred Qualifications

• Bachelor's degree in social work, psychology, healthcare administration, education, public health, or a related field; equivalent combination of education and experience may be considered.

Shift

Monday – Friday 8:00 a.m. – 5:00 p.m.

Benefits

• This position is eligible for University benefits.
• Total compensation includes medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.

Sponsorship Information

Employment visa sponsorship is not available for this position.