Lead Facility Operations Consultant

At Henderson, we're about more than just buildings—we're about the people, experiences, and longevity of a building. We’re a company of problem-solvers and innovators known for our technical excellence and ability to provide out-of-the-box solutions in design and construction. As an ESOP, each employee-owner is an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a people-first culture and a diverse portfolio of world-class facilities, we build a better world through total building system design and construction services.

About the Role

The Lead Facility Operations Consultant partners with building owners and operators to evaluate their operational goals, business objectives, and risk posture. This role delivers strategic planning solutions that improve facility performance, resilience, and long-term sustainability by translating complex operational priorities into actionable strategies across facility operations, asset management, safety, capital planning, and compliance. Serving as a trusted advisor, the Lead Consultant guides clients through planning efforts that strengthen operational continuity, optimize resources, and align capital investments with long-term outcomes.

You’ll work on projects for industry leaders in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail sectors.

Responsibilities

• Owner Engagement & Strategic Advisory:
  • Lead engagement with building owners, operators, and stakeholders to understand operational goals, performance challenges, and organizational constraints.
  • Facilitate discussions to define operational objectives, success metrics, and decision-making frameworks.
  • Translate owner goals into structured planning efforts that support operational efficiency, resilience, and lifecycle optimization.
  • Serve as a strategic advisor, helping owners prioritize initiatives and align operational strategies with business outcomes.
• Facility Operations Planning:
  • Lead development of Facility Operations Plans that align people, processes, and technology with owner objectives.
  • Develop client operations optimization initiatives to improve efficiency, reliability, and service delivery.
  • Develop and document Standard Operating Procedures (SOPs) to support consistent and repeatable operations.
  • Create Concept of Operations (ConOps) documentation to define facility operations under normal and abnormal conditions.
  • Support Continuity of Operations Planning (COOP) to ensure facilities maintain critical functions during disruptions.
• Operational Resilience & Intelligence Planning:
  • Lead Operational Resilience Planning, including:
    • Social resilience planning (staffing, training, institutional knowledge, organizational readiness).
    • Governance resilience planning (roles, responsibilities, escalation paths, and decision authority).
  • Develop Operational Intelligence Planning strategies leveraging data, analytics, and performance indicators for informed decision-making.
  • Lead Facility Performance Optimization planning to improve reliability, uptime, and operational insight.
• Capital, Asset, & Lifecycle Strategy:
  • Lead Capital and Bond Planning efforts by aligning operational needs with capital investment strategies.
  • Develop Asset Procurement and Replacement Strategies considering lifecycle cost, risk, and operational impact.
  • Prioritize capital projects based on operational risk, asset criticality, and long-term performance goals.
  • Provide input to repair-versus-replace decision-making frameworks using data-driven analysis.
• Safety, Compliance & Risk Planning:
  • Support Safety and Compliance Adherence Planning to ensure facilities align with applicable codes, standards, and regulatory requirements.
  • Identify operational risks related to safety, staffing, procedures, and governance.
  • Develop planning recommendations that reduce risk and improve operational readiness.
  • Coordinate with technical and regulatory stakeholders to ensure planning efforts reflect current requirements and best practices.
• Client Experience:
  • Communicate effectively with clients to develop strategies that meet their goals and objectives.
  • Maintain proactive communication throughout project cycles, anticipating and addressing client questions and concerns.
• Team Leadership:
  • Mentor and guide junior staff in Facility Operations Consulting, including strategy development, risk planning, and client goal-setting.
  • Stay informed on emerging sustainability concepts and frameworks to implement best practices across projects.
  • Foster a diverse, equitable, and inclusive workplace by mentoring staff and promoting respect and collaboration.
• Business Development:
  • Leverage internal and external relationships to drive business growth across Henderson Companies.
  • Assist in developing and maintaining relationships with strategic partners and clients.
  • Participate in client meetings, industry events, and conferences to build professional relationships and stay current with trends.
• Continuous Learning & Development:
  • Stay updated on facility management, operations trends, technology, threats, and best practices.
  • Proactively seek opportunities for continuous learning and understanding of industry software and tools.
  • Share knowledge and updates related to technical and process improvements with peers and leaders.

Requirements

• Bachelor’s degree in engineering, business, facility management and operations, commissioning, or construction management required. An equivalent combination of technical degree and related work experience may be considered.
• Advanced degrees or certifications related to facilities, operations, or asset management are preferred.
• 7+ years of work experience actively consulting and/or supporting facility operations, asset management, or operational planning.
• Experience working directly with building owners or operators in a consulting or advisory capacity, including developing operational plans, SOPs, capital strategies, continuity planning, or functional performance documentation.
• Working knowledge of the AEC industry, including interactions between building owners, architectural and engineering design teams, general contractors, and building operators.
• Strong understanding of how technology enables sustainability, operational efficiency, safety, business objectives, and compliance.
• Familiarity with facility operations, asset lifecycle management, operational resilience, governance models, and risk-based planning.
• Knowledge of safety, compliance, and regulatory considerations impacting facility operations.
• Ability to synthesize qualitative and quantitative data into actionable recommendations.
• Proficiency with productivity and analysis tools (e.g., Microsoft Office, Power BI, Power Automate).
• Ability to collaborate effectively with cross-functional teams.
• Adaptability to changing work environments, priorities, and organizational needs.
• Comfortable working independently while collaborating within a broader consulting team.

Pay

Individual salaries may vary based on factors unrelated to the applicant’s race, color, religion, gender, sexual orientation, gender identity, national origin, ethnicity, age, or disability. Geographic cost of labor differentials may also impact salary ranges.

• Denver: $96,800 to $145,200
• Las Vegas: $92,400 to $138,600
• Los Angeles: $102,080 to $153,120
• New York City: $107,360 to $161,040
• Washington DC: $102,080 to $153,120

Benefits

• Culture:
  • Flexible Work Hours
  • Casual Dress Code
  • Paid Volunteer Time
  • Paid Parental Leave
  • Health and Wellness Initiatives
  • Receptive and Forward-Thinking Leadership
  • Clear Career Path Options
• Financial:
  • Industry-leading 401K match and profit sharing
  • Employee Stock Ownership Plan (ESOP)
  • Paid Training for Professional Development
  • Performance Bonuses
  • Comprehensive Insurance (health, dental, vision)
  • Paid Term Life and Disability
  • Health Savings Account & Flexible Spending Accounts
  • Paid Time Off and Sick Time
  • Financial Wellness & Coaching Program