Lead Facility Operations Consultant
Job Summary
The Lead Facility Operations Consultant partners with building owners and operators to evaluate their operational goals, business objectives and risk posture, and delivers strategic planning solutions that improve facility performance, resilience, and long-term sustainability. This role translates complex operational priorities into actionable strategies across facility operations, asset management, safety, capital planning, and compliance.
Job Responsibilities
Owner Engagement & Strategic Advisory: Lead Engagement of building owners, operators, and stakeholders to understand operational goals, performance challenges, and organizational constraints. Facilitate discussions to define operational objectives, success metrics, and decision-making frameworks. Translate owner goals into structured planning efforts that support operational efficiency, resilience, and lifecycle optimization. Serve as a strategic advisor, helping owners prioritize initiatives and align operational strategies with business outcomes.
Facility Operation’s Planning Lead: development of Facility Operations Plans that align people, processes, and technology with owner objectives. Lead development of Client’s operations optimization initiatives to improve efficiency, reliability, and service delivery. Develop and document Standard Operating Procedures (SOPs) that support consistent and repeatable operations. Create Concept of Operations (ConOps) documentation to define how facilities are intended to operate under normal and abnormal conditions. Support Continuity of Operations Planning (COOP) to ensure facilities can maintain critical functions during disruptions.
Operational Resilience & Intelligence Planning: Lead Operational Resilience Planning, including: Social resilience planning (staffing, training, institutional knowledge, organizational readiness). Governance resilience planning (roles, responsibilities, escalation paths, and decision authority). Develop Operational Intelligence Planning strategies that leverage data, analytics, and performance indicators to support informed decision-making. Lead development of Facility Performance Optimization planning by identifying opportunities to improve reliability, uptime, and operational insight.
Capital, Asset, & Lifecycle Strategy: Lead Capital and Bond Planning efforts by aligning operational needs with capital investment strategies. Develop Asset Procurement and Replacement Strategies that consider lifecycle cost, risk, and operational impact. Lead owners in prioritizing capital projects based on operational risk, asset criticality, and long-term performance goals. Provide input to repair-versus-replace decision-making frameworks using data-driven analysis.
Safety, Compliance & Risk Planning: Support Safety and Compliance Adherence Planning to ensure facilities align with applicable codes, standards, and regulatory requirements. Identify operational risks related to safety, staffing, procedures, and governance. Develop planning recommendations that reduce risk and improve operational readiness. Coordinate with technical and regulatory stakeholders to ensure planning efforts reflect current requirements and best practices.
Client Experience: Communicate effectively with clients to develop strategies that meet a client’s goals and objectives. Maintain proactive communication throughout project cycles, anticipating and addressing client questions and concerns.
Team Leadership: Mentor and provide guidance to junior staff around Facility Operations Consulting, including developing strategies, planning around risk and setting client goals. Stay informed on emerging sustainability concepts and frameworks to ensure best practices are implemented across projects. Foster a diverse, equitable, and inclusive workplace by mentoring staff and providing guidance that promotes respect and collaboration across the workforce.
Business Development: Leverage opportunities and relationships internally across Henderson Companies and externally across the industry to develop business growth. Assist in developing and maintaining relationships with strategic partners and clients to support business development activities. Participate in client meetings, industry events, and conferences to build professional relationships and stay current with emerging trends in facility management and operations.
Perks
Flexible Work Hours
Casual Dress Code
Paid Volunteer Time
Paid Parental Leave
Health and Wellness Initiatives
Receptive and Forward-Thinking Leadership
Clear Career Path Options
Industry-leading 401K match and profit sharing
Employee Stock Ownership Plan
Paid Training for Professional Development
Performance Bonuses
Comprehensive and Extensive Insurance
Paid Term Life and Disability
Health Savings Account & Flexible Spending Accounts
Paid Time Off and Sick Time
Financial Wellness & Coaching Program