Lead ER Doctor

About the role

At VEG, you'll work clinical shifts with responsibilities consistent with emergency doctors at your VEG. You'll answer medical questions over the phone, see patients right away, complete diagnoses, communicate diagnosis and treatment options, provide appropriate treatments, create and review medical records, coach fellow doctors, and support them through their assigned growth and development plans.

Responsibilities

• Work clinical shifts, answering medical questions over the phone
• See patients right away as part of the VEG Triage and VEG Spikes
• Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan
• Communicate diagnosis and treatment options directly with customers
• Provide appropriate treatments to address each pet's specific condition
• Create and review medical records to ensure accuracy
• Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns
• Coach fellow doctors on medical excellence, doctoring the VEG Way, and providing VEG's customer-focused experience
• Aid the Medical Director (MD) during callouts or schedule changes
• Lead monthly doctor meetings and M&M rounds with guidance from the MD
• If needed, own the New ER Doctor (NERD) training program and perform all NERD MD job duties
• Create doctor schedules, including managing leave requests and posting schedules at least two months in advance
• Address customer complaints related to medical concerns

Requirements

• A DVM, VMD, or equivalent degree
• 2+ years of ER experience and critical case management
• One year leadership experience is preferred, but not required

Qualifications

• Training in emergency surgery/endoscopy
• Flexible to work a combination of clinical and administrative shifts
• Ensure top-tier customer satisfaction and hospital revenue production
• Willingness to lead and support fellow doctors, as well as perform administrative tasks during off hours (i.e. doctor callouts, addressing customer complaints, scheduling)
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

Skills

• Empathetic, instinctively taking a people-centric approach
• Humility; acknowledging mistakes, sharing credit with others, and lifting up your team's accomplishments
• Curiosity; asking insightful questions and seeking out opportunities to learn and grow

Benefits

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG
• BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!)
• Full-time credentialed VEGgies receive a $2,500/year travel stipend
• Full-time uncredentialed VEGgies receive a $1,000/year travel stipend
• Clinical student loan repayment
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program
• The little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry

DEI

We are devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered.