Lead Enterprise Process Architect

About the role

The Lead Enterprise Process Architect is a member of the Enterprise Architecture team responsible for defining and governing the enterprise process architecture framework.

Responsibilities

• Establishes and governs enterprise process architecture standards, including process taxonomy, decomposition methods, workflow design patterns, documentation expectations, and governance practices.
• Defines common methods for decomposing business capabilities into processes, subprocesses, decisions, tasks, system interactions, agent responsibilities, escalation paths, and control points.
• Creates and maintains process reference architecture, reusable process modules, workflow components, decision services, automation services, and agent-enabled business services.
• Pairs with enterprise delivery programs to apply consistent process architecture practices across initiatives and align process designs to enterprise standards.
• Defines human-agent workflow patterns that clarify how work is performed across people, AI agents, automation platforms, and enterprise systems.
• Defines standards for incorporating AI agents into business processes, including accountability, decision rights, workflow boundaries, permissions, auditability, orchestration, and agent-to-agent interaction.
• Identifies opportunities to redesign business processes around AI and agent capabilities rather than simply automating existing workflows.
• Recommends process modernization opportunities using BPM, process mining, task mining, workflow analytics, and process intelligence methods.
• Establishes process performance baselines and measurable outcomes for AI-enabled transformation, including cycle time, manual effort reduction, control effectiveness, and business value realization.
• Safeguards AI-enabled processes against regulatory, privacy, security, audit, responsible AI, and operational risk requirements.
• Advises leadership and enterprise delivery programs on operating model evolution as AI agents increasingly participate in business execution.
• Coaches architects, product owners, delivery teams, and business partners on process architecture, process decomposition, agentic process design, and human-agent workflow patterns.

Requirements

• Master's or bachelor's degree in business, computer science, engineering, systems analysis, operations management, or related field, or equivalent experience.
• Eight years of experience in process architecture, enterprise architecture, operating model design, business transformation, solution architecture, or related disciplines.
• Deep expertise in process decomposition methodologies, BPMN, value stream mapping, process modeling, process governance, workflow design, and process lifecycle management.
• Experience designing operating models that integrate human workers, automation technologies, enterprise systems, and AI-enabled capabilities.
• Demonstrated experience leading enterprise-wide process transformation, modernization, or workflow standardization initiatives.
• Working knowledge of AI-enabled workflow design, agentic process patterns, human-in-the-loop models, human-on-the-loop models, and responsible AI governance considerations.
• Ability to partner with enterprise delivery programs to translate business capabilities and operating needs into process architectures, workflow patterns, and executable process designs.

Qualifications

• Master's or bachelor's degree in business, computer science, engineering, systems analysis, operations management, or related field, or equivalent experience.
• Eight years of experience in process architecture, enterprise architecture, operating model design, business transformation, solution architecture, or related disciplines.
• Deep expertise in process decomposition methodologies, BPMN, value stream mapping, process modeling, process governance, workflow design, and process lifecycle management.
• Experience designing operating models that integrate human workers, automation technologies, enterprise systems, and AI-enabled capabilities.
• Demonstrated experience leading enterprise-wide process transformation, modernization, or workflow standardization initiatives.
• Working knowledge of AI-enabled workflow design, agentic process patterns, human-in-the-loop models, human-on-the-loop models, and responsible AI governance considerations.
• Ability to partner with enterprise delivery programs to translate business capabilities and operating needs into process architectures, workflow patterns, and executable process designs.

Skills

• Experience defining human-agent interaction models, AI-enabled operating models, and workflow patterns that coordinate people, agents, automation, and systems.
• Experience with process mining or process intelligence platforms such as Pega, Celonis, Signavio, SAP Process Intelligence, or similar technologies.
• Familiarity with workflow orchestration platforms, case management platforms, rules engines, agentic workflow frameworks, and enterprise automation technologies.
• Understanding of organizational design, operating model transformation, digital workforce strategies, and change impacts associated with AI-enabled process redesign.
• Experience establishing enterprise process architecture practices, standards, reference models, governance routines, and reusable process design assets.
• Exposure to governance and compliance disciplines, including privacy, security, audit, risk management, and responsible AI practices.
• Experience evaluating opportunities for agent-enabled process transformation, including task allocation, exception handling, escalation models, observability, and control design.
• Experience designing process KPIs and evaluation frameworks to measure process performance, agent contribution, human-agent interaction quality, and business value realization.
• Comprehensive understanding of health insurance business models, healthcare operations, financial modeling, cost-benefit analysis, and risk management.
• Demonstrates intellectual curiosity, integrity, systems thinking, and a commitment to responsible AI and human-centered process design.

Benefits

Healthfirst offers a full range of benefits including medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions.

Pay

Hiring Range: Greater New York City Area (NY, NJ, CT residents): $174,700 - $267,155
All Other Locations (within approved locations): $143,400 - $219,300

Schedule

This role requires three days per week in office (Tues/Wed/Thurs) at 100 Church Street, NYC or 1101 Greenwood BLVD, Lake Mary, FL.