Lead Enterprise Business Process Architect

About the role

The Lead Enterprise Business Process Architect will be responsible for leading the technical aspects of business process architecture for a Tier 1 Telecommunications provider's digital transformation initiative. This role involves developing end-to-end BPMN business process models, mentoring junior analysts, and ensuring the quality and consistency of process architecture across the program.

Responsibilities

• Develop end-to-end BPMN business process models across complex enterprise transformation initiatives.
• Review team BPMN deliverables for accuracy and adherence to standards.
• Coach and mentor junior analysts on BPMN standards, modeling techniques, and process documentation quality.
• Analyze and synthesize business, technical, and architectural artifacts into coherent enterprise-level process and system flows.
• Perform hands-on analysis of system artifacts, integrations, and service interactions, to define how systems communicate and exchange data across the enterprise.
• Serve as the primary point of contact for client leadership; facilitate high-level workshops to drive strategic alignment and formal sign-off.
• Oversee the creation and review of Application Context Diagrams (ACDs), System Interface Diagrams, and Business Process Models.
• Oversee team members, project timelines, resource allocation, and deliverables for the process architecture workstream to ensure on-time, high-quality delivery.

Qualifications

• 10+ years of experience as a Senior Business System Analyst, Business Process Architect, or similar role within complex enterprise environments.
• Expert-level experience developing BPMN process models for large-scale enterprise transformation initiatives.
• Deep experience leading process architecture efforts for large-scale enterprise systems or digital transformation initiatives.
• Strong technical judgment, decision-making, and prioritization skills.
• Strong leadership skills with proven experience coaching and mentoring teams on business process modelling and the creation of flow diagrams, with a strong emphasis on BPMN.
• Proven ability to lead cross-functional teams and complex client engagements in ambiguous, fast-paced environments.
• Excellent communication skills, with the ability to translate complex technical and business concepts into clear, actionable guidance.
• Expertise in developing and reviewing ACDs, system interface diagrams, and end-to-end process models.
• Strong judgment, decision-making, and prioritization skills.
• Excellent communication skills with the ability to present process models and technical concepts to business and technical stakeholders.
• Experience working in consulting or client-facing environments.

Preferred Qualifications

• Familiarity with SOX and/or operational controls within technical and business processes.
• Telecommunications industry experience, particularly within BSS/OSS environments.
• Experience supporting Tier 1 service providers or similarly complex enterprises.
• Working knowledge of finance and accounting principles as they relate to operational and system controls.
• Experience in business development or supporting the growth of a consulting practice.