Lead Engineer, Jira Administrator

Jira Platform Administration

• Administer and maintain Jira Cloud environments, including health checks, configuration governance, and day-to-day operational support.
• Design and implement Jira workflows, screens, custom fields, issue types, field configurations, notification schemes, permission schemes, and other project configurations based on business requirements.
• Manage users, groups, roles, permissions, and privileges across Jira and Confluence, including directory synchronization and access governance.
• Lead Jira Cloud migration and optimization initiatives, including migration planning, dependency analysis, plugin compatibility assessment, and cutover runbook preparation.
• Implement integrations with enterprise tools and plug-ins, including SSO with OKTA, repository integrations, automated ticket creation, and custom automation rules and scripts to streamline platform operations.
• Install, test, evaluate, and maintain Jira and Confluence plug-ins and licenses, while ensuring compatibility, stability, and performance across environments.
• Build and support JQL filters, dashboards, gadgets, scrum boards, and portfolio plans that improve visibility into delivery, defects, and operational performance across teams.
• Troubleshoot Jira and Confluence issues, resolve user queries within service levels, create documentation, and deliver training for technical and non-technical users.
• Partner with business analysts, developers, QA teams, infrastructure teams, and project stakeholders to implement Jira solutions that support Agile delivery and organizational governance.

Configuration Management

• Configure workflows, post functions, conditions, validations, screens, schemes, custom fields, issue types, and permissions.

User, Group, and Access Management

• Manage users, groups, roles, permissions, and privileges across Jira and Confluence, including directory synchronization and access governance.

Upgrade and Migration Delivery

• Lead Jira Cloud migration and optimization initiatives, including migration planning, dependency analysis, plugin compatibility assessment, and cutover runbook preparation.

Integration and Automation

• Implement integrations with enterprise tools and plug-ins, including SSO with OKTA, repository integrations, automated ticket creation, and custom automation rules and scripts to streamline platform operations.
• Write Groovy scripts or other automation scripts for Jira administration use cases.
• Integrate Jira with Git repositories, Confluence, and other enterprise applications using plug-ins or platform integrations.

Add-on and License Management

• Install, test, evaluate, and maintain Jira and Confluence plug-ins and licenses, while ensuring compatibility, stability, and performance across environments.

Reporting and Agile Enablement

• Build and support JQL filters, dashboards, gadgets, scrum boards, epics, stories, sprints, and Agile project implementation.

End-User Support and Training

• Troubleshoot Jira and Confluence issues, resolve user queries within service levels, create documentation, and deliver training for technical and non-technical users.

Stakeholder Collaboration

• Partner with business analysts, developers, QA teams, infrastructure teams, and project stakeholders to implement Jira solutions that support Agile delivery and organizational governance.

Knowledge/Skills/Competencies

• Strong hands-on experience with Jira Cloud environments.
• Strong experience configuring workflows, post functions, conditions, validations, screens, schemes, custom fields, issue types, and permissions.
• Experience managing large Jira user populations and multiple Jira instances in enterprise environments.
• Strong working knowledge of JQL, dashboards, gadgets, filters, scrum boards, epics, stories, sprints, and Agile project implementation.
• Experience with Jira plug-ins and Atlassian ecosystem add-ons such as Elements Connect, ScriptRunner, Automation for Jira, Zephyr, and Advanced Roadmaps.
• Experience with user provisioning, group management, role-based access control, and directory synchronization.
• Ability to troubleshoot platform, user, and configuration issues and to support operational incidents within SLA expectations.
• Strong communication, documentation, training, analytical, and problem-solving skills.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional travel may be required.

Company Overview

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages. Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC): ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions. CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth. Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.