Lead Engagement Guide

The UC Irvine Langson Orange County Museum of Art is seeking a Lead Engagement Guide to support the museum's daily operations and ensure an exceptional visitor experience.

About the role

The Lead Engagement Guide plays a vital role in supporting the museum's operations while providing a welcoming and informative experience for visitors. This position is responsible for managing staff postings, coordinating break schedules, and facilitating smooth rotations between gallery and desk positions. Additionally, the role involves communicating daily updates to staff, maintaining consistent public messaging, and collaborating with various departments to support seamless operations.

Responsibilities

• Manage staff postings and break schedules
• Facilitate smooth rotations between gallery and desk positions
• Relay daily updates to staff to maintain consistent public messaging
• Collaborate with appropriate departments as needed to support seamless operations
• Greet and orient visitors at the front desk and in galleries
• Facilitate meaningful conversations around current and upcoming artists and exhibitions
• Highlight museum programs, tours, and special events

Requirements

• Excellent verbal and written communication skills
• Active listening and critical thinking skills
• Ability to multi-task and manage time effectively
• Interpersonal and work leadership skills
• Knowledge and experience of hospitality and customer services best practices
• Strong interpersonal skills to ensure every visitor has a positive experience
• Interest and knowledge of art, art history, and/or museum collections and exhibitions
• High school diploma or equivalent experience
• 2-3 years of relevant experience

Preferred

• Familiarity with museum policies, ticketing/POS systems, and daily operational workflows
• Experience in resolving visitor complaints, staff conflicts, and unexpected operational challenges
• Knowledge of emergency procedures, ADA accessibility standards, and cultural competency
• Familiarity with museum policies, ticketing/POS systems, and daily operational workflows
• Undergraduate degree in art, history, or a related field

Special Conditions

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Must be able to stand and/or sit for long periods of time

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.