Lead Endpoint Engineer

Job Overview

The Lead Endpoint Engineer will play a critical role as a technology service owner within the Department of Digital Information Infrastructure and Engineering team. A Lead Endpoint Engineer is a jack-of-all-trades regarding endpoint management and utilizes their skills, experience, and talent to recommend, design, implement, and support next generation technologies across the enterprise.

Roles And Responsibilities

• Principally owns several technology services within LCPS that includes software distribution, OS and Application patching, antivirus, application deployments, device imaging, application testing, desktop virtualization, cloud service management, and device configuration
• Provides mentorship, coaching, and training to Endpoint Engineers and Specialists and take lead on new projects and initiatives
• Escalates concerns to the Endpoint Management Team and acts as a direct liaison to Endpoint Supervisor
• Documents the processes and procedures as related to the mission of Endpoint Management
• Develops strategies and collaborates with technical and non-technical staff on core infrastructure projects
• Designs and deploys new systems and enhancements to existing systems
• Makes measurements of effectiveness of existing core infrastructure systems and strategically designs and implements improvements
• Maintains monitoring and testing of system performance to include the delivery of statistics and reports
• Manages projects and reports status updates to senior leadership on a regular basis
• Provides guidance to other technical staff
• Solves complex engineering issues while working collaboratively with other departments in a team first approach
• Resolves issues by applying outstanding communication, analytical, technical, critical thinking, and creative problem-solving skills to ensure all systems operate effectively and efficiently to maximize education opportunities for students
• Provides excellent customer service to both external and internal customers

Qualifications

• Education: Bachelor’s Degree in information technology, computer science, or a related field
• Experience: Five (5) years full-time work experience in information technology, preferably endpoint management
• Mastery in at least one and experience in at least two endpoint management or infrastructure services, including (but not limited to): Microsoft Intune, Microsoft Entra ID, Microsoft Autopilot, Microsoft SCCM, Google Workspace, Amazon Web Services, Ivanti Endpoint Manager, JAMF, VMWare Workstation, Dizzion FRAME, Active Directory, BeyondTrust, Radix MDM
• Experience in at least two major operating systems, including Windows, macOS, iPadOS, or ChromeOS
• Experience in operating system configuration and deployment
• Experience supporting large enterprise environments and large fleets of endpoints
• Prior experience supporting a K-12 environment is highly desirable, with an understanding of the unique IT support needs and challenges in this environment
• Prior leadership or management skills
• Scripting experience using PowerShell, VBScript, or Command Shell

Physical Requirements

• While performing the duties of this job, the employee is regularly talking, expressing, or exchanging ideas by means of the spoken word.
• The employee must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies.
• Frequently sitting and/or remaining in a stationary position for long periods of time.
• Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.