Lead Emergency Services Technician

Do you take pride in getting things right the first time? Do you value structure, accuracy, and using technology to create reliable, measurable results? We’re a diverse and inclusive company built on systems, process, and trust — and we’ve been serving communities in their time of need since 1966. Here, your technical expertise, accuracy, and commitment to doing the job right make a real impact.

Responsibilities

• Lead and train technicians in the field and warehouse.
• Use digital tools such as RMS, Xactimate, and MICA for documentation and project tracking.
• Perform damage assessments, moisture inspections, and set restoration equipment per standard protocols.
• Communicate job details clearly and factually with customers and internal teams.
• Maintain vehicles, tools, and equipment in clean, organized condition.
• Accurately log time, notes, and photo documentation for each job.
• Participate in an on‑call rotation for emergency response.
• Earn paid IICRC certifications and pursue ongoing technical development.

Requirements

• Strong technical aptitude and comfort with technology (iPhone, iPad, job management systems).
• Exceptional attention to detail and process accuracy.
• 1+ years of experience in construction, restoration, or related skilled trades.
• Ability to work independently and manage multiple tasks methodically.
• Excellent written and verbal communication — clear, direct, and factual.
• Ability to create documents and estimates.
• Valid driver’s license and ability to operate company vehicles safely.
• Preferred: Prior restoration experience.
• Preferred: IICRC certifications (or willingness to earn them).
• Preferred: Associate or Bachelor’s Degree.

Physical Requirements

• Constantly moves about job sites; stairs, walkways, roofs, crawl spaces.
• Occasionally ascends and descends a ladder to complete jobs.
• Communicates and converses with customers over the phone and face‑to‑face.
• Frequently lifts up to 60 lb.
• Can safely operate a company vehicle.

Benefits

• Maternity, Paternity & Adoption Leave
• Paid Holiday, Vacation & Sick Days
• Company Cell Phone
• Structured career path
• IICRC certification and ongoing technical training
• Medical, Dental and Vision Benefits
• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Pay

$20.00 – $24.00 per hour

Reasonable accommodation for disability: Any applicant or employee who believes a reasonable accommodation is required for purposes of federal or state disability law should contact Human Resources to begin the interactive exchange process.