Emergency Services Tech Lead

Responsibilities

• Oversee day-to-day refurbishing initiatives in the ED.
• Conduct regular department rounds using the daily rounding tool; ensure documentation in Care Connection.
• Provide input to ED leadership regarding equipment needs, future planning, and equipment depreciation.
• Identify and address cleaning needs during rounds.
• Evaluate supply usage and recommend quarterly par level adjustments to support efficiency and fiscal responsibility.
• Represent the ED on the Leadership Team and participate in leadership meetings as needed.
• Co‑chair monthly ED technician staff meetings with the ED Manager, ACM, or Director.
• Review patient satisfaction data related to ED technician performance and develop action plans to address unmet goals.
• Ensure ED technicians follow all organizational safety initiatives.
• Function as an ED technician as needed.

Education & Training

• Participate in peer interviews and provide orientation and educational support for ED technicians in collaboration with the nurse manager/director.
• Coordinate orientation and ongoing education with department educators.
• Identify and address ongoing educational needs of ED technicians.
• Oversee education and maintenance of all point‑of‑care testing used in the ED.
• Plan and conduct bi‑annual skills days for ED technicians.

Qualifications

• High School Diploma or equivalent.
• 2–4 years of experience in an emergency department.
• Proficiency with PC skills and familiarity with ED equipment.
• Strong communication and customer service skills.
• Excellent organizational and basic math skills.
• Certification as a CNA, EMT‑B, LPN, or Medical Assistant.