Lead Economic Support Specialist

JOB REQUIREMENTS

The Lead Economic Support Specialist processes public assistance cases completely, accurately, and timely in accordance with both state and federal policies. This role trains, assists, and mentors co-workers in case processing and helps to interpret certain policies. The Lead Economic Support Specialist also answers questions or concerns that a client may have on a case and completes intake interviews and eligibility reviews.

• Serve as New Worker/Refresher Training Coordinator
• Named as Kenosha County Agency Training Liaison (DHS Training)
• Ensure cases are processed, opened, and closed timely and correctly
• Answer computer, eligibility, and policy questions from coworkers
• Answer call center calls and complete interviews with clients
• Process verifications and documents
• Mentor and train new employees
• Perform Quality Control (QC) on cases to assure accuracy of program eligibility
• Review and discuss processes and task assignments for new employees
• Intake and process new applications for benefits
• Enter application information into CARES Worker Web and determine what verifications are needed
• Interview customers who need benefit renewals; review and update all customer case information
• Update cases with date paid and payment type
• Work on daily task assignments which include team alerts, online renewals, online change reports, team emails, paper mail, and online documents
• Conduct dashboard monitoring and processing daily
• Complete state reports and attend local and state meetings as needed
• Collaborate with other leads in the Wisconsin Kenosha Racine Partnership Income Maintenance consortium and partner agency trainer
• Provide feedback to WKRP management
• Provide feedback regarding staff performance and assist in determining training needs
• Serve as Security Officer for Kenosha County
• Perform other work as required or assigned

OTHER EXPERIENCE AND QUALIFICATIONS

• Experience 3 years or more of Economic Support Specialist
• Some Experience in Training or Providing mentorship to staff preferred
• Knowledge of: CARES Worker Web, Forward Health, and Host on Demand
• Electronic case file, KIDS information data system, Data exchange, Department of Health Services and Department of Children and Families training
• Webs Intelligence, Web Access Management System, Income Maintenance training, and client scheduling system
• Local policies and procedures
• Office software programs and state computer systems
• Skills in: Organization and time management, Mathematics, Decision-making, Customer service and communication, Verbal and written communication, Microsoft Excel and Word, Coaching and training
• Ability to: Multitask, Be adaptable, Display good judgement and professionalism at all times, Work well in a team, Work effectively with people of various cultural and socioeconomic backgrounds, Adhere to strict confidentiality and computer security guidelines, Perform audits of case records and report outcomes to management, Manage changing duties and assignments, Communicate effectively with partner agencies, Work respectfully in a diverse and inclusive environment

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with Disabilities to Perform the Essential Functions.
• The Position involves light physical demands and could include exerting up to 20 pounds of force occasionally and up to 10 pounds of force frequently.
• Must be able to remain in a stationary position during shift
• Must be able to repeat the same movements
• Must be able to complete tasks in a call center environment
• Must be able to speak clearly so listeners can understand, and to hear/understand the speech of another person
• Must be able to view details of documents and text on computer screen that are less than a few feet away
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects

APPLICATION INSTRUCTIONS

To see the complete job description and to apply for this position, please visit our website, www.kenoshacountywi.gov/jobs, and click the "View Open Jobs" button. Must be submitted no later than Tuesday, July 14, 2026, at 12:00 noon. Apply Online: www.kenoshacountywi.gov/jobs