Lead Dynamics CRM Developer

About the role

CLA is looking to hire a Lead CRM Developer to bring their understanding of CRM processes, technology and data to help optimize and expand our existing and future technology stack, processes and people.

Responsibilities

• Lead the development of the Microsoft Dynamics CRM database to support the marketing technology stack and business processes as directed by the Marketing Technology Manager and CRM Product Owner.
• Create and review CRM customizations including: Form/entity updates, Business process flows, Plugins, Javascript/HTML, PowerApps solutions, Power Automate flows, Custom HTML interfaces (web resources), Data integrations/migrations, SQL updates, and various reporting technologies like Power BI and SSRS.
• Own processes driven and dependent on the Microsoft Dynamics CRM database, including support, maintenance, documentation, enablement, and enhancements.
• Troubleshoot data integrity, errors, and Microsoft Dynamics CRM performance issues.
• Pressure test development for scalable solutions.
• Partner with Product Owner, marketing automation team, analysts, and Marketing Technology Manager for developing reporting and streamlined business processes.
• Act as a lead for developers and provide oversight and recommendations on development.
• Act as a change agent by identifying and implementing appropriate improvements ensuring processes are automated and can scale at an enterprise level.
• Translate and design solutions for business requirements/user stories based on direction from Product Owner.

Requirements

• 6 years relevant experience.
• Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
• Degree in computer science, information technology, or related field preferred.
• Experience in application development and support working as a team member on multiple projects or applications preferred.
• Experience with implementing third-party integrations into and out Microsoft Dynamics CRM, including a marketing automation platform preferred.

Qualifications

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Skills

• Extensive knowledge and use of Dynamics as a CRM platform.
• Familiarity and use of Microsoft’s Power Platform and Microsoft Dataverse.
• Experience with enhancing functionality through Microsoft’s Power Platform and Microsoft Dataverse.

Benefits

Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits, click here.