Lead DSP/ Rosewood/ Full time

About the Role

Make a real impact—help someone build independence while building a career you’re proud of. The Lead Direct Care Professional provides oversight, support, and direct care to individuals served by Hope Network across a variety of settings. This role serves as a leader on shift, modeling person-centered support, promoting independence, and ensuring the implementation of medical, clinical, therapeutic, and behavioral support plans. The Lead Direct Care Professional also mentors, trains, and orients new staff, assists with on-call responsibilities, and provides guidance and support to team members when supervisors are unavailable or off-site.

Responsibilities

• Regular and predictable attendance.
• Successfully complete all required and applicable trainings and in-services including annual refresher and appropriate intervention techniques.
• Provide leadership, direction, and support to staff on shift in coordination with the supervisor, including scheduling, training, compliance, on-call pager, and administrative supports.
• Elevate employee relations concerns to supervisor and assist with special projects as needed.
• Provide input in the development of the consumer’s treatment plans and goals.
• Confirm treatment plans are implemented properly.
• Implement and participate in the clinical and behavioral goals for each consumer using approved methods of instruction and intervention.
• Provide thorough, accurate, and on-time daily observational data and document using electronic records according to Agency standards.

Requirements

• Compassionate, dependable, and team-oriented.
• Strong communication and ability to build trust.
• Adaptable, patient, and resilient.
• Person-centered mindset with respect for individual differences.

Qualifications

• Minimum Education required:
  • Bachelor’s degree with 2 years experience in applicable setting, or
  • Associate’s degree with 3 years experience in applicable setting, or
  • High School Diploma/GED with 4 years experience in applicable setting.
• Demonstrated critical thinking/problem-solving skills to respond appropriately to medical and behavioral issues.
• Demonstrated leadership skills and ability to problem solve independently.

Benefits

• Competitive pay.
• Medical, dental & vision insurance (may vary based on job status).
• Virtual Concierge Medical Services.
• 403(b) retirement with company match (up to 3%).
• Generous Paid Time Off (PTO).
• Paid training + career growth opportunities.
• Tuition reimbursement and scholarship opportunities.
• Employee Assistance Program (mental health + support).
• Company-paid life insurance.

About Hope Network

Not your average job. Not your average impact. At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters. Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.