Lead DSP/ Cedargrove/Full time

About the Role

Lead Direct Care Professionals at Hope Network provide oversight, support, and direct care to individuals across various settings. This role serves as a leader on shift, modeling person-centered support, promoting independence, and ensuring the implementation of medical, clinical, therapeutic, and behavioral support plans. You’ll mentor, train, and orient new staff, assist with on-call responsibilities, and guide team members when supervisors are unavailable or off-site.

Responsibilities

• Regular and predictable attendance.
• Complete all required and applicable trainings and in-services, including annual refreshers and intervention techniques.
• Provide leadership, direction, and support to staff on shift in coordination with the supervisor (e.g., scheduling, training, compliance, on-call pager, and administrative tasks).
• Elevate employee relations concerns to the supervisor and assist with special projects as needed.
• Provide input in the development of consumer treatment plans and goals, and confirm their proper implementation.
• Implement and participate in clinical and behavioral goals for each consumer using approved methods.
• Document thorough, accurate, and on-time daily observational data using electronic records according to agency standards.

Requirements

• Minimum education and experience:
  • Bachelor’s degree with 2 years of experience in an applicable setting, or
  • Associate’s degree with 3 years of experience in an applicable setting, or
  • High School Diploma/GED with 4 years of experience in an applicable setting.
• Demonstrated critical thinking and problem-solving skills to respond appropriately to medical and behavioral issues.
• Demonstrated leadership skills and ability to problem-solve independently.

Qualifications

• Compassionate, dependable, and team-oriented.
• Strong communication skills and ability to build trust.
• Adaptable, patient, and resilient.
• Person-centered mindset with respect for individual differences.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance (may vary based on job status).
• Virtual Concierge Medical Services.
• 403(b) retirement plan with company match (up to 3%).
• Generous Paid Time Off (PTO).
• Paid training and career growth opportunities.
• Tuition reimbursement and scholarship opportunities.
• Employee Assistance Program (mental health and support).
• Company-paid life insurance.

Why Hope Network

At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters. Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly makes a difference.