Lead Dispensary Tech

Ayr Wellness is a leading U.S. multi-state cannabis operator with over 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products for medical patients and adult-use consumers. Our strength lies in our people—we’re re-imagining how we work and looking for builders and doers to help shape the future of cannabis.

About the Role

The Lead Dispensary Technician leads the dispensary team by setting a personal example that continuously improves quality, training, and customer experience programs. This role is accountable for executing initiatives that drive sales and enhance customer experience, with a focus on process improvement and efficiency.

Responsibilities

• Provides knowledge, expertise, and a personalized experience to each customer by explaining the benefits of premium cannabis products.
• Resolves customer questions or concerns quickly and escalates unresolved issues to management.
• Accurately receives, coordinates, and fulfills customer orders using POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volumes by maintaining an engaging environment, assisting with stocking, and ensuring the dispensary remains clean, tidy, and operational.
• Meets or exceeds daily sales metrics by following the customer experience selling cycle and providing tailored product suggestions.
• Assists management in ensuring compliance with regulatory and procedural standards.
• Fosters a positive work environment, treating everyone with dignity and respect while promoting curiosity about cannabis.
• Performs additional duties as assigned by management, including maintaining store appearance and cleanliness.

Requirements

• Must stay current and adhere to all state cannabis agency policies and regulations.
• Must meet the age requirement as outlined by the state cannabis agency.
• Able to pass all background checks required by the state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
• Must maintain regular and punctual attendance.
• Strong communication skills for interacting with customers, caregivers, and team members.
• Prior customer service experience in hospitality, pharmacy, retail, or a similar fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum 21 years of age (or as required by state regulations).
• Minimum 2 years of customer service experience in a fast-paced retail environment.

Skills

• Customer Obsessed: Dedicated to creating a remarkable experience for internal and external customers; builds rapport and trust through active listening and authentic connections.
• Relationship Building: Shares constructive feedback respectfully; fosters mutual respect and trust; takes responsibility for mistakes and offers solutions; seeks feedback for growth.
• Functional/Technical Skill: Possesses the knowledge and skills to perform at a high level; understands how their role supports the broader mission.

Working Conditions

• Work is primarily performed in a dispensary setting, which may be odorous, loud (due to fans/filtration), and subject to fluctuating temperatures.
• Frequent contact with staff, vendors, customers, law enforcement, and state inspectors.

Physical Requirements

• Frequently communicates with customers/caregivers about medical conditions and product information.
• Operates computers/POS systems, printers, phones, and other office equipment.
• Must remain stationary during customer check-ins or register operation.
• Constantly moves and transports dispensary products/totes up to 30 lbs.
• Ability to twist, turn, bend, stand, and walk as required for dispensary duties.