Lead Dispensary Tech

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Accurately receives, coordinates, and fulfills customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
• Mets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
• Assists management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Fosters a positive work environment, treats everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis.”
• Takes pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• Education: High School Diploma or GED required.
• Experience: Minimum 21 years of age (or as required by state regulations) and minimum 2 years’ experience with customer service in a fast-paced retail environment.