Lead Dispatcher (Police Dispatcher II)
About the role
San Diego State University is seeking an experienced and service-focused Lead Dispatcher to provide lead direction and operational oversight for the University Police Communications Center. This role coordinates dispatch operations, supports communications personnel, and ensures reliable emergency communications and public safety services for the university community. As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. Play a key role in supporting campus emergency communications and public safety, provide leadership and guidance within a critical 24/7 communications environment, work with specialized dispatch, radio, and emergency communication systems, and support the safety and service needs of the SDSU community.
Responsibilities
- Provide lead direction to assigned personnel, establish work priorities, review work, and provide input on employee performance.
- Oversee daily Communications Center operations, staffing, and operational readiness while ensuring compliance with established policies and procedures.
- Promote teamwork, professionalism, and high-quality service among Communications Center personnel.
- Ensure operational readiness of 9-1-1, radio, CAD, fire alarm, access control, CCTV, and other Communications Center systems.
- Receive and process emergency and routine calls, dispatch police personnel, and maintain accurate CAD records.
- Troubleshoot equipment and system issues and coordinate technical support when needed.
- Support police, dispatch, and records functions and coordinate assistance or mutual aid with outside agencies.
- Enter, retrieve, update, and validate information in CLETS and other authorized law enforcement databases.
- Serve as the agency's backup Agency Terminal Coordinator (ATC), as needed.