Lead Director, Visual Merchandising--Retail Design and Decor

About the role

As the Director, Retail Design & Décor you will be responsible for defining and executing the enterprise retail design strategy across all customer-facing environments, ensuring a consistent and engaging brand experience that aligns with CVS Health's brand purpose, customer insights, and business objectives. You will oversee the development, implementation, and governance of permanent interior retail design standards and elements across the enterprise, including flooring, lighting, wayfinding, signage, millwork, materials, décor, furnishings, and brand standards. You will partner closely with cross-functional stakeholders to support new store openings, remodels, format evolutions, service expansions, and strategic retail initiatives across Pharmacy, Front Store, MinuteClinic, and Specialty Health Services. You will lead internal and external design teams, influence executive stakeholders, and drive innovative, customer-centric solutions that enhance the shopping experience while delivering operational excellence, brand consistency, and financial stewardship. You will serve as a strategic design leader with deep expertise in retail environments, design innovation, project execution, and large-scale program management.

Responsibilities

• Define and execute enterprise retail design strategy across all customer-facing environments
• Develop, implement, and govern permanent interior retail design standards and elements (flooring, lighting, wayfinding, signage, millwork, materials, décor, furnishings, brand standards)
• Partner with cross-functional stakeholders to support new store openings, remodels, format evolutions, service expansions, and strategic retail initiatives
• Lead internal and external design teams
• Influence executive stakeholders and drive innovative, customer-centric solutions
• Deliver operational excellence, brand consistency, and financial stewardship
• Manage large-scale retail design programs for new store development, remodels, resets, and prototype evolution
• Manage cross-functional teams across Design, Merchandising, Marketing, Store Operations, Construction, Procurement, Finance, and Real Estate
• Develop business cases and present recommendations, design strategies, and project outcomes to senior leadership
• Manage capital and operating budgets, evaluate project ROI, cost-saving opportunities, and vendor performance
• Leverage emerging technologies, process improvements, and workflow automation tools to improve design execution and collaboration

Qualifications

• 10+ years of progressive experience in retail design, store planning, visual merchandising, architecture, interior design, or related disciplines
• 5+ years in a leadership role managing teams and enterprise-level initiatives
• Demonstrated experience developing and executing enterprise retail design strategies and standards that support brand objectives and enhance customer experience across multi-site retail environments
• Experience leading large-scale retail design programs supporting new store development, remodels, resets, and prototype evolution within a national or multi-location retail organization
• Proven success managing cross-functional teams and influencing stakeholders across Design, Merchandising, Marketing, Store Operations, Construction, Procurement, Finance, and Real Estate
• Proven experience managing multiple concurrent projects with competing priorities while delivering results on schedule and within budget
• Demonstrated ability to lead, coach, and develop direct reports, consultants, agency partners, and vendor resources
• Previous experience developing business cases and presenting recommendations, design strategies, and project outcomes to senior leadership and executive stakeholders
• Experience managing capital and operating budgets and evaluating project ROI, cost-saving opportunities, and vendor performance
• Proficiency with industry-standard design and visualization tools including AutoCAD, Revit, SketchUp, Adobe Creative Suite (InDesign, Illustrator), and other related design applications
• Experience leveraging emerging technologies, process improvements, and workflow automation tools to improve design execution, collaboration, and operational efficiency

Skills

• Retail Design and Décor
• Visual Merchandising and Display Design
• Interior Design and FF&E Specification
• Architectural Design and Store Development
• Space Planning and Store Layout Optimization
• Construction and Retail Fixture Installation
• Vendor Management and Contract Negotiations
• Capital and Expense Budget Management

Education

Bachelor's degree or combination of years of relevant work experience

Pay

The typical pay range for this role is $100,000.00 - $231,540.00 base annual full-time salary. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range, and includes an award target in the company's equity award program.

Benefits

This full-time position is eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application window anticipated to close on 10/23/2026.