Lead Director, Regional Operations

Core Responsibilities

• Ensure all centers are operationally efficient and optimize resources for patients.
• Own and expand focus on patient experience by gathering information from teammates and patients.
• Manage schedules, respond to patients, and improve clinical outcomes.
• Identify and solve operational issues with center-level leadership and create sustainable solutions.
• Promote standardization to OSH best practices and SOPs for quality control.
• Implement clinic operations programming and improvements.
• Communicate with corporate clinical operations teams to provide feedback on new initiatives.
• Work with regional leadership to assess workflow impacts across service, outreach, and clinical teams.
• Act as the subject matter expert for corporate initiatives related to clinical implementation and project management.
• Leverage best practices for clinical implementation and project management.
• Develop and manage center operations leaders.
• Create a collaborative culture among operational leaders in the region.
• Onboard, train, and coach new Practice Managers, focusing on their performance, quality, and other metrics.
• Support Practice Managers in team development and foster a regional cohort culture for service and clinical team members.
• Lead efforts in partnership with other regional leaders to support overall employee engagement scores.
• Cultivate Oak Street Health’s mission to rebuild healthcare as it should be within the region.

Qualifications

• 5+ years of supervisory experience in a clinical or medical setting, with at least 2 years of multi-center experience.
• Bachelor's degree required, Master's degree preferred.
• Incredible organizational, reliability, and independence.
• A passion for mentorship and team development.
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
• Ability to manage multiple priorities across various stakeholders and departments.
• Excellent interpersonal skills and ability to work in a matrixed organization.
• Travel required to centers within the geography (80%).

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
• Paid vacation, sick time, and investment/retirement 401K match options.
• Health insurance, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• Opportunities for high levels of responsibility and rapid advancement.