Lead Director - Payment Integrity Operational Execution and Strategy

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3CDaemon is looking for a motivated and detail-oriented Membership Coordinator to join our team. This role is perfect for someone who is passionate about fostering community engagement and supporting our growing membership base.

About the role

As the Membership Coordinator, you will play a key role in managing and enhancing the member experience at 3CDaemon. You will work closely with our membership team to ensure seamless onboarding, retention, and engagement of our diverse member base. This position offers an exciting opportunity to contribute to the growth and success of our organization while building strong relationships with members and stakeholders.

Responsibilities

• Manage the full membership lifecycle, including onboarding, renewals, and offboarding processes.
• Serve as the primary point of contact for member inquiries, providing timely and professional responses.
• Coordinate and support membership events, programs, and initiatives, both virtual and in-person.
• Maintain accurate and up-to-date membership records in our CRM system.
• Collaborate with cross-functional teams to develop and implement strategies for member engagement and retention.
• Assist in the creation of membership reports and analytics to track performance and identify areas for improvement.
• Support the development of membership marketing materials and communications.
• Stay informed about industry trends and best practices in membership management.

Requirements

• Bachelor’s degree in Business Administration, Communications, Nonprofit Management, or a related field.
• 1-3 years of experience in membership coordination, customer service, or a related role.
• Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Excellent written and verbal communication skills, with a customer-focused mindset.
• Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, HubSpot).
• Ability to work independently and collaboratively in a team-oriented environment.
• Detail-oriented with a commitment to accuracy and data integrity.

Skills

• Customer service and relationship management.
• Event coordination and logistics.
• Data entry and database management.
• Basic reporting and analytics.
• Project coordination and multitasking.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Flexible work environment with hybrid options.
• Access to exclusive industry events and networking opportunities.
• Collaborative and inclusive workplace culture.