Lead Digital Product Manager
About the role
A lead product manager manages multiple simultaneous projects and oversees all aspects of each project, from conception to completion. They may also develop new products or features within existing offerings, collaborating with various departments such as engineering, service, operations, sales, etc., to ensure the product meets both customer and business needs.
Key Responsibilities
Lead the product vision and roadmap for assigned digital experiences.
Translate our priorities, customer insights, and operational needs into measurable outcomes.
Balance near-term delivery with long-term platform evolution.
Lead product discovery and identify opportunities that improve customer and business outcomes.
Lead strategy and execution of mobile-first customer experiences.
Champion intuitive digital journeys across authentication, onboarding, refill, fulfillment, and self-service.
Partner with UX and Engineering to improve usability, accessibility, and customer satisfaction.
Use customer insights and analytics to prioritize investments.
Identify opportunities to convert channel-specific functionality into reusable platform capabilities.
Partner with capability product managers to reduce duplication and increase consistency across channels.
Advocate for configurable, scalable solutions over one-off customizations.
Help shape our transition toward capability-based product ownership.
Lead teams through discovery, prioritization, delivery, and continuous improvement.
Build partnerships across Design, Engineering, Operations, Analytics, and Business teams.
Influence strategic decisions through data, customer insights, and product recommendations.
Define success metrics and measure growth.
Manage roadmap priorities across multiple workstreams.
Complete product documentation, feature definition, and implementation planning with high quality.
Balance innovation, technical modernization, and operational stability.
Required Qualifications
7+ years of Product Management experience leading complex digital products.
Experience managing native mobile applications (iOS and Android) and responsive web experiences.
Customer-centered design and digital product strategy experience.
Experience defining product roadmaps and prioritizing competing needs.
Lead teams without direct authority.
Experience using customer insights and analytics to drive product decisions.
Experience identifying reusable solutions and influencing platform strategy.
Experience working within Agile product organizations.
Preferred Qualifications
Healthcare, pharmacy, or other regulated industry experience.
Experience with modular product architecture, reusable component strategies, or capability-based product management.
Experience partnering with platform engineering teams.
Experience leading digital transformation projects.
Experience with customer journey mapping and service design.