Lead Diesel Service Technician

Accountability

Providing on-the-job technical support for technicians as required and assisting in the development of their technical skills and abilities.

Conducting the flow of Accelerated service work, technician accountability, vehicle repair completion, documentation and continuous communication with the Service Advisors and Service Manager.

Understanding and ensuring compliance with all International vendor policies and warranty procedures.

Maintaining high quality service repairs to minimize comebacks.

Ensuring that all work is fairly and equally assigned.

Investigating the progress of vehicle repair completion by conducting periodic spot checks of all Accelerated jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.

Maintaining a safe and clean work environment.

Maintaining the proper use, care, and storage of all tools.

Understanding and keeping abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.

Attending all Service Department staff meetings as required.

Required Qualifications

• A minimum of 5 years technical experience in the medium/heavy-duty truck industry.
• A valid Class “B” Commercial Driver’s License.
• A high degree of product and technical knowledge.
• A strong sense of commitment to the customer.
• Good written and verbal communication skills.
• A professional demeanor.
• The ability to be flexible and adapt to change readily.
• Superior problem-solving skills to achieve a win-win solution.
• A willingness to promote continuous improvement and lead others in a positive direction.
• The ability to understand, communicate, and evaluate all vendor and International Warranty guidelines, approval processes and policies.

Preferred Qualifications

• Strive for respect and facilitate teamwork within assigned area.
• Good organizational skills.
• A willingness to pursue self-development courses.
• A working knowledge of International and supplier warranty policies.
• The ability to utilize Service Portal when required.

Performance Goals

• Apprentice Technician technical ability improved.
• Level of training/expertise of Apprentice Technicians.
• Overall satisfaction with Service Department.
• Repairs made correctly the first time.
• Vehicles being ready when promised.
• Meting monthly and year-to-date performance figures.