Lead Delivery Specialist

Primary Responsibilities

• Provide training and coaching to new and existing Delivery Specialists.
• Provide technical training and problem solving resources.
• Assist management with vehicle safety and building security issues.
• Allocate resources to ensure timely deliveries as defined by customer requirements and expectations.
• Communicate customer feedback to appropriate supervisory personnel.
• Develop and contribute ideas and suggestions for operational improvements utilizing LEAN practices.
• Afford supervisory functions in the absence of direct manager or supervisor.
• Assist with delivery operations as a route backup driver, when necessary.
• Adhere to established Standard Operating Procedures.
• Perform driver safety checks as needed, for follow up and or retraining.
• Participate in Safety Committee and conduct Tier 1 meetings.
• Absorb and assist with new customer introductions and onsite visits.

Qualifications

• High School diploma or equivalent education preferred.
• Minimum 3 years experience in related field.
• At least two years Delivery experience preferred.
• Supervisory or Leadership experience preferred.
• Knowledge of systems, tools, and or processes in delivery environment preferred.
• CDL may be needed in states where required.
• Computer skills preferred; Valid driver license Clean; driving record.
• Class B Commercial Driver’s License (CDL), only required for operating delivery vehicle exceeding 26,000 lb. Gross Vehicle Weight (GVW).
• Familiarity with computer and other transportation systems preferred, GIS computer programs preferred.
• Ability to communicate both verbally and in writing, using the English language (English competency).
• Ability to represent the company professionally when making customer deliveries.
• Have good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, productivity, etc.
• Basic product knowledge.
• Knowledge of operation of power/mobile equipment.
• Understand addition, subtraction, multiplication, and division.
• Geographical knowledge of the delivery service area.
• Demonstrate a commitment to OfficeMax core values.
• Maintain a professional appearance.