Lead, DC Operations

About the role

We are seeking a Lead, DC Operations to join our dynamic team at Tory Burch. This role is tailor-made for individuals with experience in a multi-channel, highly automated Distribution Center.

Responsibilities

• Operations & Workflow Management
• Assist, understand, and execute daily operational plans
• Partner with leadership to ensure adherence to expressed plans related to labor scheduling, resource allocation, and workflow coordination
• Direct the workflow of associates in assigned team, ensuring efficient work allocation and floor coverage
• Maintain a 5S culture by conducting equipment and facility inspections and reporting any unsafe conditions or hazards
• Monitor productivity, identify bottlenecks, and provide solutions to maintain an optimized workflow
• Monitor aged orders, priority shipments, and order fulfillment processes to meet service level agreements (SLAs)
• Ensure inbound and outbound shipments are processed accurately and efficiently
• Ensure all team members follow safety policies, standard operating procedures (SOPs), and equipment operation guidelines
• Optimize warehouse space utilization to ensure proper stock placement
• Participate in process improvement initiatives, studies, and projects to enhance efficiency and accuracy
• Team Leadership
• Act as the first point of contact for associates to discuss workflow issues, concerns, or process improvements
• Support supervisor in monitoring attendance, policy adherence, and performance management
• Coaching associates as it relates to completion of the assigned tasks
• Foster a positive and collaborative team environment that encourages engagement and accountability
• Train and cross-train associates across various departments
• Identify, research, and solve issues, challenges, and discrepancies as they arise to prevent workflow disruptions, escalating as needed

Requirements

• H.S. Diploma/G.E.D. or equivalent relevant work experience required
• 1.5+ years of related experience working in a distribution environment
• Experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus
• Proficiency in warehouse management systems and Microsoft Office suite
• Demonstrated understanding of operational processes and workflows
• Excellent organizational and problem-solving skills with an ability to prioritize competing demands effectively
• Strong interpersonal skills and ability to establish, maintain, and leverage professional relationships at all levels to provide tailored and substantive support with a positive demeanor, always maintaining professionalism
• Excellent verbal and written communication skills
• Able to lift and move up to 35 lbs
• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours
• Willingness to work overtime as needed, including weekends and holidays