Lead Day Porter
Position Overview
The Lead Day Porter is responsible for managing the team of employees while ensuring the facility remains in pristine, "mission-critical" condition. You will act as the bridge between field staff and client leadership, overseeing shift scheduling, quality assurance, and safety compliance.
Key Supervisory Responsibilities
Team Leadership: Manage a team of porters; responsible for performance reviews, disciplinary reports, and fostering strong team culture.
Scheduling & Admin: Develop shift schedules, resolve conflicts, and track labor costs. Manage timesheet approvals and discrepancy tracking.
Client Relations: Act as the primary operational contact for data center clients. Establish strong rapport and provide professional, error-free reporting on facility status.
Quality Control: Perform unscheduled spot checks and formal QA/QC audits to ensure all cleaning and maintenance tasks meet "hyperscale" standards.
Work Order Management: Utilize Microsoft Office and facility systems to initiate, track, and close "Work Requests" (WR) and maintenance tickets.
Safety Champion: Responsible for AHA, THA, MOPs, and SOPs. Ensure team compliance with EHS standards and perform safety spot checks.
Required Skills & Qualifications
Strong Leadership: Proven ability to delegate tasks, translate leadership vision to field staff, and manage a diverse team.
Communication: Excellent written and oral communication skills for client-facing interactions.
Technical Proficiency: Adept at using the Microsoft Office Suite (Excel, Outlook)
Education: High School Diploma or equivalent (GED) required.
Experience: Minimum 2 years' experience in a supervisory role (janitorial, facility services, or data center environments preferred).
Custodial Experience: Advanced knowledge of commercial cleaning methods, tools, and equipment.
Soft Skills: Customer service focus; strong leadership; attention to detail; organizational and time management skills; effective communication; problem-solving ability; reliability; and professionalism.
Preferred Qualifications
Previous high-end Customer Service experience.
Hands-on experience with working safely around sensitive electronics and maintaining high-cleanliness with mission-critical operations or data center environments.
Experience completing administrative tasks including daily reports, checklists, and staffing schedules.
Knowledge of Industrial cleaning equipment, proper chemical handling, dilution, labeling, and Safety Data Sheets (SDS).
Understanding of OSHA safety standards, PPE requirements, and safe work practices.
Physical Requirements
Ability to lift/carry up to 40lbs and stand for long periods.
Ability to climb ladders and navigate multiple flights of stairs to access elevated equipment/vents.
Physical fitness to respond quickly to emergency situations.
Ability to work in varied environments (extreme temperatures, noisy areas, or outdoors).
Clear vision and color differentiation for reading warning signs and labels.
Compensation & Benefits
The base pay range for this role is $22.00 - $24.00 per hour. This range reflects a good-faith estimate of what we reasonably expect to pay upon hire, based on factors such as skills, experience, education, and market/location. Our comprehensive benefits include health, dental, and vision insurance, Health Savings Account (HSA), gym discount, mental health, Discounted Group Life & AD&D, Discounted Group Short & Long-term Disability, 401(k) retirement matching, PTO/paid holidays, and parental leave. Final compensation will be determined by job-related factors consistent with applicable law. Salute is an equal opportunity employer.