Lead Data Center Support Services Technician

Key Responsibilities

• Datacenter Services Operations–Break/Fix and Hardware Maintenance: Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives
• Datacenter Services Operations–Network Configuration, Installation, and Augmentation: Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems
• Technical Support and Trouble Shooting: Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed

Qualifications

• Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience
• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered
• Prefer 2-5 years of data center experience; 4 years for development preferred
• Experience working in a mission-critical operations environment
• The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations
• Thorough understanding of data center design, including electrical and cooling plant & and operation thereof
• Airflow management (hot aisle, cold aisle, containment etc.)
• Rack, and stack equipment including commissioning of new racks
• Strong structured cabling skills on fiber & and copper (e.g looming, term & test)
• Full competence in own area of expertise-anticipates problems and develops contingency plans
• Leadership experience is a must (minimum 10 plus people in a quickly changing environment)
• Able to carry out directive without supervision
• Able to resolve issues on their own and apply stop gaps for damage control
• Able to address not just technicians, but management as well
• Able to coordinate with peer level IC’s and formulate solutions to a multitude of problems
• Able to guide junior technicians and instruct them on proper etiquette and protocol
• Able to lift 50lbs
• Able to climb a 9 ft. ladder
• Able to stand for up to 12 hours