Lead Data Center Support Services Technician

Responsibilities

• Datacenter Services Operations–Break/Fix and Hardware Maintenance: Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives
• Datacenter Services Operations–Network Configuration, Installation, and Augmentation: Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems
• Technical Support and Trouble Shooting: Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed
• Safety and Compliance–Safety, Security, Compliance, and Documentation: Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations
• Continuous Improvement: Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization

Qualifications

• Disclaimers about U.S. based or U.S. customer/client-facing roles may apply.
• Hiring range in USD from $31.83 - $63.65 per hour; from: $66,200 - $132,400 per year.
• May be eligible for equity.
• Comprehensive benefits package including medical, dental, vision, short term and long term disability, life insurance, AD&D, supplemental life insurance, health care and dependent care, flexible spending accounts, pre-tax commuter and parking benefits, 401(k) savings and investment plan with company match, paid time off, paid sick leave, adoption assistance, employee stock purchase plan, financial planning and group legal, and voluntary benefits.
• Commitment to including people with disabilities and promoting opportunities for all.