Lead CX/UX Research Consultant (AI‑Enabled Experiences) - Hybrid R0057916

About the role

The Lead CX/UX Research Consultant (AI-Enabled Experiences) is responsible for leading user experience research for the Financial & Corporate Compliance (FCC) CT business unit. This role collaborates with leaders in Product Management, UX Design, and Engineering to define long-term vision and strategy for user experience research, ensuring it aligns with business objectives and goals.

Responsibilities

• Collaborate with Product Managers to understand business goals and objectives at both the portfolio and product levels.
• Plan and execute user research initiatives using a variety of generative and evaluative research methods.
• Evaluate prototypes and solutions with customers to ensure Product teams gain a deep understanding of user needs, behaviors, and motivations.
• Drive the culture of feedback and metrics to continuously improve the user experience.
• Use AI-assisted data analysis techniques to accelerate synthesis of qualitative and quantitative research data.
• Contribute to the exploration and use of AI-enabled journey mapping and experience modeling approaches.
• Collaborate with Product, Design, and Data Science teams to evaluate and shape the use of AI systems supporting research operations, customer intelligence, and experience measurement.
• Provide guidance on where AI enhances research and decision-making, and where human-led research remains essential.

Requirements

• At least 10 years of relevant research experience.
• Significant experience working with senior clients, stakeholders, and developers.
• Experience in affecting large culture change that drives business performance.
• Exceptional communication and presentation skills.
• Excellent time and project management skills.
• Some experience in Finance and Compliance domain knowledge.
• Some experience working with organizational change management.

Qualifications

• Bachelor's degree/University degree, Master's degree a plus.

Skills

• Deep CX/UX research expertise.
• Strong AI literacy.
• Curiosity and applied judgment.
• Experience in Lean/Agile development environments.

Benefits

• Medical, Dental, & Vision Plans.
• 401(k).
• FSA/HSA.
• Commuter Benefits.
• Tuition Assistance Plan.
• Vacation and Sick Time.
• Paid Parental Leave.

Pay

$128,900.00 - $226,050.00 USD

Schedule

Hybrid