Lead, Customer Svc

Responsibilities

• Cook up and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by the Manager, Customer Service.
• Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications.
• Perform administrative support such as typing documents for sales department.

Qualifications

• High School Diploma/GED or Equivalent
• Experience: 1 - 2 Years in customer service, call center and / or related area.