Lead Customer Success Manager

About the Role

As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.

Responsibilities

• Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success.
• Become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to deliver maximum value to customers.
• Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes.
• Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities.
• Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations.
• Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement.
• Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely.

Qualifications

• Ability to deeply understand and use Zenoti’s product, with a proactive approach to learning.
• Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions.
• Ability to interpret data to define strategies and make informed decisions.
• Confidence, charisma, and credibility to lead discussions and drive meaningful change.
• Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy.
• Proven ability to work with diverse teams across sales, marketing, and product, and align stakeholders toward common goals.
• Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively.

Preferred Qualifications

• Experience in a SaaS, technology, or customer-facing role.
• Background in the wellness, beauty, or fitness industries is a plus.
• Proficiency in CRM tools and data analytics platforms.

Benefits

• Be part of a high-growth, innovative company transforming the beauty and wellness industry.
• Work in a dynamic and collaborative environment with industry leaders.
• Opportunities for professional growth, learning, and career advancement.

Pay

Zenoti Pay Range: $135,000 USD - $140,000 USD