Lead Customer Success Engineer - West

Responsibilities

• Set up customer accounts and facilitate onboarding processes
• Identify opportunities for platform expansion and success planning
• Conduct technical assessments and recommend solutions
• Perform health checks and deliver quarterly value reviews
• Monitor customer signals to detect churn risk and define mitigation plans
• Build business cases to articulate value and expansion opportunities
• Engage with executives to provide risk and opportunity updates
• Drive customer success through collaboration on adoption initiatives
• Own the technical success plan and adoption roadmap

Qualifications

• 12+ years in technical roles related to data security, governance, or cloud solutions
• Hands-on experience with cloud and security technologies
• Strong track record in driving customer adoption programs
• Preferred certifications include AWS Solutions Architect, CISSP, and CIPP
• Ability to translate business outcomes into technical roadmaps
• Experience engaging with executive stakeholders effectively
• Excellent communication and collaboration skills

Benefits

• Unlimited paid time off and 12 paid holidays
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Comprehensive medical, dental, and vision coverage from day one
• Mental health support and therapy sessions via Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Support for fertility, adoption, and surrogacy
• 24/7 virtual veterinary care at no cost
• Tax-advantaged spending accounts for healthcare and commuting

Schedule

Remote - US based candidates only

Pay

$175,300 – $325,600 annually