Lead Customer Success Engineer - East

Responsibilities

• Set up customer accounts and facilitate effective onboarding processes
• Identify expansion opportunities through platform analysis and success planning
• Conduct technical assessments and recommend solutions in security and governance
• Perform health checks and deliver quarterly reviews on adoption metrics
• Monitor churn risks and develop mitigation strategies proactively
• Build business cases for value realization and expansion opportunities
• Engage with high-level stakeholders to provide risk and opportunity updates
• Collaborate on initiatives to enhance customer success and product adoption

Qualifications

• 12+ years in customer-facing technical roles such as Technical Consulting or Customer Success Engineer
• Hands-on expertise with cloud and data platforms, SaaS applications, and security technologies
• Experience in driving customer adoption programs and delivering measurable outcomes
• Preferred certifications include AWS Solutions Architect, CISSP, CIPP, or similar
• Proven ability to translate business objectives into technical adoption roadmaps
• Strong skills in engaging executive stakeholders and synthesizing complex information
• Excellent communication and cross-functional collaboration skills

Benefits

• Unlimited paid time off and 12 paid holidays
• Paid parental leave with up to 16 weeks for birthing parents
• Comprehensive medical, dental, and vision coverage starting from day one
• Mental health support and wellness tools available through an Employee Assistance Program
• 401(k) plan with company matching contributions
• Tax-advantaged spending accounts for various needs

Schedule

Remote - US based candidates only, no visa sponsorship available

Pay

$175,300 – $325,600 annually