Lead Customer Service Representative

About the role

Full-time position with flexible shifts including days, evenings, overnights, and weekends at a retail store location in Lewis Center, Ohio.

Essential duties

• Provide prompt, excellent customer service in a courteous, friendly, and attentive manner; greet customers as they enter and thank them as they leave
• Give assistance and offer suggestions or recommendations to customers
• Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment
• Perform multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, and similar equipment
• Report to work on time and follow dress and appearance code
• Maintain store facility condition and equipment to company standards by cleaning and performing general housekeeping duties inside and out
• Inspect store facilities and equipment for safety, cleanliness, and proper working order; contact maintenance for repair when needed
• Complete build-to's for ordering and purchasing merchandise; receive and verify vendor deliveries
• Maintain adequate stock throughout the store and supplies in counter areas; rotate stock properly
• Place advertising and pricing signage inside or outside the facility including marquees, ceilings, walls, and windows
• Control merchandise, cash shortages, and other selling expenses; assist in maintaining proper inventory levels and shift audits
• Monitor shift sales, cash handling procedures, and other shift functions including daily close-out functions
• Notify Store Manager of any sales, cash, inventory, or operating discrepancies
• Receive and sign vendor deliveries and verify quality and quantity of product
• Follow company guidelines for product breakage or spoilage
• Supervise customer service representatives in the absence of the Store Assistant Manager
• Coach and train new employees to carry out duties in accordance with company operating, conduct, and performance standards
• Monitor customer traffic and make appropriate adjustments to decrease waiting time; reschedule or reassign duties based on operational or discipline needs
• Assist with counseling employees and provide feedback to help improve performance
• Provide direction for managing the fast food service area of the store
• Know the gasoline pricing strategy and change gasoline prices correctly
• Report all incidents including employee or customer injuries, theft, property damage, or improper sanitation or waste disposal to the Store Manager
• Report any situation in which unsafe, unlawful, or unethical conduct is or might be occurring
• Perform shift change duties such as counting the cash drawer, recording employee purchases, and completing end-of-shift reports
• Keep and ensure all employees keep accurate timekeeping records
• Take inventory of supplies and equipment
• Attend job-related meetings (may require working irregular hours)
• Provide regular and predictable onsite attendance
• Complete daily store reports and other duties as assigned by the Store Manager

Requirements

• High school diploma or GED preferred
• Experience in retail sales preferred
• Ability to work with the equipment, tools, and materials described
• Ability to work as scheduled including arriving on time
• Ability to communicate information and ideas so others will understand
• Ability to perform the four basic arithmetic operations (add, subtract, multiply, and divide) preferred
• Ability to perform essential duties and physical functions described
• Ability to work in the conditions described

Physical requirements

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (replenishing fountain syrups)
• Ability to grasp, reach, and manipulate objects with hands for entire shift requiring eye-hand coordination
• Ability to push/pull with arms up to a force of 20 pounds (utilizing a hand-truck)
• Ability to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Ability to be exposed to occasional noise
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs

Work environment

• Perform approximately 95% of all work indoors, but required to clean parking lots, gas pumps, take out garbage, and similar outdoor tasks
• Exposure to extreme cold temperatures while performing occasional work in a walk-in cooler and/or freezer
• Exposure to occasional noise
• Work with minimum direction and periodic supervision

Pay

$16.50 to $17.00 per hour

This response is AI-generated, for reference only.