Lead Customer Service Representative

Schedule

Shift Availability: Days and Evenings. Time Type: Full time.

Responsibilities

• Provides prompt excellent customer service in a courteous, friendly and attentive manner; greets customers as they enter and thanks them as they leave.
• Gives assistance and offers suggestions or recommendations to the customer.
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi‑function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Reports to work on time and follows the dress and appearance code.
• Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties.
• Inspects store facilities and equipment for safety, cleanliness, and proper working order; contacts maintenance for repair when needed.
• Completes build‑to’s for ordering/purchasing merchandise; receives and verifies vendor deliveries.
• Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
• Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Controls merchandise, cash shortages, and other selling expenses; assists in maintaining proper inventory levels and shift audits.
• Monitors shift sales, cash handling procedures and other shift functions including daily close‑out functions; notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
• May receive and sign vendor deliveries and verify quality and quantity of product; follows Company and/or brand guidelines for product breakage or spoilage.
• Supervises the activities of customer service representatives in the absence of the Store Assistant Manager; helps coach and train new employees.
• Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re‑assign duties of employees based on operational or discipline needs.
• Assists with counseling of employees and provides feedback to help employees improve performance; may provide direction for managing the fast food service area of the store.
• Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
• Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
• Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.
• Keeps and ensures all employees keep accurate time‑keeping records; may take inventory of supplies and equipment.
• Attends job‑related meetings (may be required to work irregular hours); provides regular and predictable onsite attendance.
• Completes daily store reports and other duties as assigned by the Store Manager.

Requirements

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to work with the equipment, tools and materials listed above.
• Ability to work as scheduled including arriving to work on time.
• Ability to communicate information and ideas so others will understand.
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk‑in cooler and/or freezer and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., assisting in stocking/maintaining inventory levels).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., to replenish fountain syrups).
• Ability to grasp, reach and manipulate objects with hands for entire shift (requires eye‑hand coordination).
• Ability to push/pull with arms up to a force of 20 pounds (e.g., utilizing a hand‑truck).
• Able to reach overhead for objects.
• Ability to bend and twist at waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Be exposed to occasional noise.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Work Environment

Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc. Exposure to extreme cold temperatures while performing occasional work in a walk‑in cooler and/or freezer. Exposure to occasional noise. Work with minimum direction and periodic supervision.

Pay

Hiring Range: $15.50 to $16.00 per hour.